OS

Olivia Simms

Available to hire

I'm Olivia Simms, a results-driven HR and operations professional with progressive experience in recruitment, employee relations, and administrative leadership.

About

I’m Olivia Simms, a results-driven HR and operations professional with progressive experience in recruitment, employee relations, and administrative leadership. I excel at building strong teams, streamlining hiring processes, and supporting organisational growth in fast-paced environments.

I thrive in HR operations, policy compliance, and performance management, using data-driven insights to boost engagement and productivity. I have led onboarding for 12+ staff, improved onboarding integration, and implemented employee engagement initiatives that shortened project timelines and reduced risks, all while ensuring 100% compliance with labour regulations.

  • 6 years' experience
  • Joined May 2026

Industry experience

  • Professional Services
  • Education
  • Other

Work experience· 4 roles

Freelance HR & Administrative Consultant · Self-Employed / FreelanceAug 2024 – Present · 2 yrs 4 mos

Delivered HR and administrative support across multiple short-term assignments. Assisted with recruitment coordination, onboarding, employee relations, scheduling, records management, and client communication. Maintained confidentiality and accuracy in fast-paced environments.

Recruiting Manager · Advanced Call Center Technologies (ACT)Sep 2023 – Jul 2024 · 11 mos

Led recruitment operations and improved hiring processes. Supervised and trained recruitment staff while strengthening employer branding strategies.

Human Resource Generalist · Advanced Call Center Technologies (ACT)Feb 2022 – Aug 2023 · 1 yr 7 mos

Managed onboarding, employee relations, HR administration, and policy compliance. Analyzed HR data to improve engagement and performance.

Human Resource Administrator · Advanced Call Center Technologies (ACT)Apr 2020 – Feb 2022 · 1 yr 11 mos

Education

Human Resource Management Level 5 (BSc Degree Equivalent) · Gomex Institute of Technology (HEART NSTA Trust)2021 – 2022
Event Planning and Management Level 4 · Heart Institute of the Caribbean (HEART Trust NSTA)2017 – 2018
Team Jamaica Training · Invest Jamaica2018

Certifications and awards

Event Planning and Management Level 42017 – 2018
Human Resource Management Level 52021 – 2022
Team Jamaica Training2018

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