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Hello! I’m Mathu Sritharan, a customer-focused professional with experience across government services, financial lending, and hospitality. I’m dedicated to providing accurate information and friendly service, and I bring a methodical, detail-oriented approach to every task I tackle. I’m eager to continue growing my skills in communication, problem-solving, and teamwork, and I strive to contribute reliability and a positive attitude in every role I take on.…Hello! I’m Mathu Sritharan, a customer-focused professional with experience across government services, financial lending, and hospitality. I’m dedicated to providing accurate information and friendly service, and I bring a methodical, detail-oriented approach to every task I tackle. I’m eager to continue growing my skills in communication, problem-solving, and teamwork, and I strive to contribute reliability and a positive attitude in every role I take on.

Mathu Sritharan

Brand Designer, Graphic Designer, Web Designer, +2

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Hello! I’m Mathu Sritharan, a customer-focused professional with experience across government services, financial lending, and hospitality. I’m dedicated to providing accurate information and friendly service, and I bring a methodical, detail-oriented approach to every task I tackle. I’m eager to continue growing my skills in communication, problem-solving, and teamwork, and I strive to contribute reliability and a positive attitude in every role I take on.…Hello! I’m Mathu Sritharan, a customer-focused professional with experience across government services, financial lending, and hospitality. I’m dedicated to providing accurate information and friendly service, and I bring a methodical, detail-oriented approach to every task I tackle. I’m eager to continue growing my skills in communication, problem-solving, and teamwork, and I strive to contribute reliability and a positive attitude in every role I take on.

Available to hire

Hello! I’m Mathu Sritharan, a customer-focused professional with experience across government services, financial lending, and hospitality. I’m dedicated to providing accurate information and friendly service, and I bring a methodical, detail-oriented approach to every task I tackle.

I’m eager to continue growing my skills in communication, problem-solving, and teamwork, and I strive to contribute reliability and a positive attitude in every role I take on.

Skills

Microsoft Word

Microsoft Excel

Experience Level

Microsoft Word

Expert

Microsoft Excel

Expert

Language

English

Fluent

Work Experience

Payment Service Officer at Employment and Social Development Canada

January 1, 2018 - Present

Provides program and client specific information related to Canada Pension Plan and Old Age Security; adheres to standards and guidelines; uses fact-finding skills to analyze and provide accurate information to clients for future benefits in regards to estimates and eligibility criteria; follows government procedures to convey information about status of applications and resolves issues by corresponding with the processing centre; utilizes government programs to access client information to deliver program knowledge, interpret and input/modify data on client profiles.

Janitorial Cleaner (Part-time) at ServiceMaster Clean

February 1, 2019 - January 31, 2020

Performed all cleaning duties for facilities using provided ServiceMaster products, tools and procedures; sweeping, mopping, polishing, trash removal, restroom cleaning, windows, and dusting; maintained inventory of supplies and equipment; opened and locked facilities, enabled and disabled security system as required.

Night Auditor (Part-time) at Super 8 Hotel

November 1, 2016 - January 31, 2018

Audited daily guest ledger of the hotel to verify and balance entries; responded to complaints from guests about noise or room conditions; processed guest requests, assigned rooms and directed changes in cancellations pertaining to check-ins/check-outs; provided excellent customer service to guests and resolved problems to ensure a pleasant stay.

Financial Service Representative at EasyFinancial

February 1, 2016 - January 31, 2018

Created superior customer sales experiences by engaging, listening and understanding the financial needs of potential customers and matching their needs to lending solutions in a pleasurable sales environment; welcomed and engaged customers visiting the branch and actively prospecting new clients through a combination of financial sales, marketing and outbound call activity to achieve and exceed branch sales targets; managed collections activities for past due financial accounts; analyzed loan applications to determine eligibility based on credit and underwriting policies.

Customer Service Representative at Scotiabank

November 1, 2013 - February 1, 2016

Created an excellent customer experience at every interaction and looked for ways to contribute to the ongoing improvement of the overall branch customer experience; completed financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner; projected a professional image by ensuring counters, work stations and surrounding areas were maintained and organized; demonstrated confidence and knowledge by ensuring transactions are thorough and accurate.