Available to hire
Hi, I’m Gemma Kelly. I bring a diverse background spanning hospitality, finance, real estate accounting, and AI content creation. I enjoy solving problems, collaborating across teams, and learning new skills, whether it’s improving processes, delivering great customer experiences, or contributing to AI projects.
I thrive in fast-paced environments, take pride in accurate data work, and love translating complex information into clear, actionable outcomes. I’m always open to new opportunities to grow and help others achieve their goals.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Senior Supervisor/Duty Manager at Movies @ Swords
January 1, 2025 - November 1, 2025Motivated and coached the team, managed staff performance, conducted safe counts, issued floats, performed till reconciliations, oversaw daily cleaning, and ensured stock control. Analyzed data to monitor and improve sales, productivity, and customer satisfaction. Responded to customer comments and queries and handled administrative tasks.
Senior Hotel Receptionist at Roganstown Hotel & Country Club
February 1, 2024 - October 1, 2024Took reservations by phone and email, converted inquiries into bookings, and used CRM/Hotsoft for recording details. Greeted guests, checked in/out, processed payments, and provided information. Answered queries face-to-face, by phone, and email. Trained new staff and liaised with management to improve guest experience.
Cost Accountant at Clúid Housing
July 1, 2023 - November 1, 2023Worked on a project to determine cost per property based on location, age, size, and type to inform future pricing decisions. Collaborated with department heads to obtain data and created a database for ongoing decision support.
Property Management Accountant at Mason Owen and Lyons
January 1, 2023 - June 1, 2023Prepared service charge accounts for commercial developments nationwide. Liaised with auditors to finalise accounts and maintained up-to-date balances by regularly contacting tenants for payments, supporting effective credit control.
Food & Beverage Sales Assistant at Avoca
November 1, 2022 - January 1, 2023Took customer deli food and hot drink orders, prepared beverages, maintained high cleanliness and food safety standards, and restocked items to meet demand.
Store Assistant at Tommy Hilfiger
November 1, 2022 - January 1, 2023Approached customers to assist with needs, sourced items, advised on products, served purchases, and maintained store cleanliness and presentation.
Sales Consultant at Tonn
October 1, 2021 - June 1, 2022Greeted customers, informed them about brand ethos, advised on products, offered alternatives, and served purchases. Also assisted with in-store service and maintained presentation.
Sales Assistant at Nourish
August 1, 2021 - October 1, 2021Advised customers on products, assisted with purchases, stocked shelves and stock room, and ensured store cleanliness and presentation.
Sales Associate at Holland and Barrett
April 1, 2021 - July 1, 2021Learned about supplements to advise customers, assisted purchases, informed about products and promotions, and stocked shelves and stock room.
AI Content Generalist at Outlier AI
December 1, 2025 - PresentContributed to training and refining AI systems, created and answered questions to train AI, reviewed outputs for accuracy, and provided feedback to improve responses.
AI Content Generalist at Outlier AI - Remote
December 1, 2025 - PresentContributed to training and refining AI systems by creating and answering prompts, reviewing outputs for accuracy, and providing feedback to improve responses.
Senior Supervisor/Duty Manager at Movies @ Swords - Dublin
January 1, 2025 - November 1, 2025Led the team, motivated staff, conducted safe cash counts, managed floats and till reconciliations, oversaw stock and store room control, analyzed data to drive sales performance, addressed customer feedback, and supervised daily cleaning and administrative tasks.
Senior Hotel Receptionist at Roganstown Hotel & Country Club - Dublin
February 1, 2024 - October 1, 2024Managed reservations and events, converted enquiries into bookings, used CRM Hotsoft, greeted guests, checked in/out, handled payments, answered queries, and coordinated with departments to ensure guest satisfaction; trained new staff.
Cost Accountant at Clúid Housing - Dublin (Hybrid)
July 1, 2023 - November 1, 2023Worked on a project to determine cost per property based on location, age, size, type, and other features to inform future pricing decisions; collaborated with department heads and built a data/database to support decisions.
Property Management Accountant at Mason Owen and Lyons - Dublin
January 1, 2023 - June 1, 2023Prepared service charge accounts for commercial developments nationwide; liaised with auditors to finalise accounts; maintained regular contact with tenants to obtain payments and managed credit control; kept balances up-to-date.
Food & Beverage Sales Assistant at Avoca - Malahide, Dublin
November 1, 2022 - January 31, 2023Took customer deli and beverage orders, prepared drinks, ensured cleanliness and safety standards, restocked inventory and maintained stock levels.
Store Assistant at Tommy Hilfiger - Dublin
November 1, 2022 - January 31, 2023Engaged with customers, identified needs, advised on products, processed purchases, and ensured a clean, well-presented store environment.
Sales Consultant at Tonn - Dublin
October 1, 2021 - June 30, 2022Greeted customers, explained brand ethos, recommended products, served purchases, and maintained store presentation; contributed to overall shopping experience.
Health Food Store Sales Assistant at Nourish - Dublin
August 1, 2021 - October 31, 2021Advised customers on product selections, processed payments, stocked shelves and maintained store presentation.
Health Food Store Sales Associate at Holland and Barrett - Dublin
April 1, 2021 - July 1, 2021Learned about supplements, advised customers, completed transactions, and managed stock.
Education
Bachelor's degree in Accounting and Finance at University of Leeds
September 1, 2005 - June 30, 2008A Levels in Mathematics, Law, English Literature at Aquinas College
September 1, 2003 - June 30, 2005GCSE at St James Catholic High School
September 1, 1998 - June 30, 2003Bachelor's degree in Accounting and Finance at University of Leeds - Leeds, England
September 1, 2005 - June 30, 2008A Levels at Aquinas College - Manchester
September 1, 2003 - June 30, 2005GCSEs at St James Catholic High School - Manchester
September 1, 1998 - June 30, 2003Qualifications
Full Clean Driving Licence
January 11, 2030 - May 15, 2026Full Clean Driving Licence
January 11, 2030 - May 15, 2026Industry Experience
Travel & Hospitality, Retail, Professional Services, Real Estate & Construction, Other, Financial Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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