Nadia Shajan George

Ideated and launched a 'Deep Research' feature using user insights, enabling in-depth reports for executive decision-making. Collaborated with developers and stakeholders to ensure accurate, high-quality UI/UX implementation across touchpoints. Designed conversation flows and wireframes for chatbot based on usability principles to improve efficiency. Developed high-fidelity UI designs in Figma, delivering production-ready interfaces aligned with user and business needs. Conducted usability testing and analyzed feedback to refine user-centered design solutions.

Led end-to-end UX research (interviews, surveys, heuristic evaluations, usability testing), synthesising insights into actionable design recommendations. Created wireframes, prototypes, and user flows; structured information architecture for complex workflows, reducing development rework through early validation. Applied data-driven design using A/B testing, analytics, and heatmaps; ensured accessibility (WCAG) to deliver inclusive experiences. Collaborated with cross-functional teams to align design solutions with business goals, documenting insights and design rationale for stakeholder decision-making.