Piyali Ghosh
I’m a versatile professional with 15+ years of cross-industry experience spanning hospitality, retail, marketing, and administration.
About
I’m a versatile professional with 15+ years of cross-industry experience spanning hospitality, retail, marketing, and administration. I’m adept at streamlining operations, coordinating teams, and delivering customer-focused solutions that enhance satisfaction and retention. I thrive on building long-term client relationships and elevating brand visibility through thoughtful communications and creative campaigns. I’m seeking opportunities in Marketing, Communications, or Administrative Management where I can combine strategic thinking with hands-on execution to drive growth.
- 9 years' experience
- Joined May 2026
Languages
- EnglishAdvanced
- HindiAdvanced
- BengaliAdvanced
Industry experience
- Travel & Hospitality
- Retail
- Professional Services
- Energy & Utilities
- Media & Entertainment
Work experience· 9 roles
Lead administrative operations, managing Solar Victoria quotations, CES lodgments, and installer scheduling via Bridge Select. Streamlined customer onboarding through personalized welcome emails and efficient sales order processing. Coordinated inter-departmental workflows, improving installer response time and customer satisfaction. Optimized internal systems for smoother service delivery, contributing to higher client retention.
Delivered engaging product demos and tailored client support to elevate customer experience. Strengthened brand reputation and loyalty by nurturing long-term relationships. Increased repeat customer rate through personalized interactions and proactive engagement.
Managed end-to-end social media strategy for Food & Beverage outlets across Instagram, Facebook, TripAdvisor, and Zomato. Collaborated with F&B Operations and Marketing teams to align campaigns with promotions and brand tone. Implemented trend-responsive strategies that boosted audience engagement and improved guest sentiment. Analyzed content performance with Hyp3r to refine communication and maximize reach.
Certifications and awards
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