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I’m a versatile professional with 15+ years of cross-industry experience spanning hospitality, retail, marketing, and administration. I’m adept at streamlining operations, coordinating teams, and delivering customer-focused solutions that enhance satisfaction and retention. I thrive on building long-term client relationships and elevating brand visibility through thoughtful communications and creative campaigns. I’m seeking opportunities in Marketing, Communications, or Administrative Management where I can combine strategic thinking with hands-on execution to drive growth.…I’m a versatile professional with 15+ years of cross-industry experience spanning hospitality, retail, marketing, and administration. I’m adept at streamlining operations, coordinating teams, and delivering customer-focused solutions that enhance satisfaction and retention. I thrive on building long-term client relationships and elevating brand visibility through thoughtful communications and creative campaigns. I’m seeking opportunities in Marketing, Communications, or Administrative Management where I can combine strategic thinking with hands-on execution to drive growth.

Piyali Ghosh

Content Creator, Brand Strategist, Marketing Strategist, +2

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I’m a versatile professional with 15+ years of cross-industry experience spanning hospitality, retail, marketing, and administration. I’m adept at streamlining operations, coordinating teams, and delivering customer-focused solutions that enhance satisfaction and retention. I thrive on building long-term client relationships and elevating brand visibility through thoughtful communications and creative campaigns. I’m seeking opportunities in Marketing, Communications, or Administrative Management where I can combine strategic thinking with hands-on execution to drive growth.…I’m a versatile professional with 15+ years of cross-industry experience spanning hospitality, retail, marketing, and administration. I’m adept at streamlining operations, coordinating teams, and delivering customer-focused solutions that enhance satisfaction and retention. I thrive on building long-term client relationships and elevating brand visibility through thoughtful communications and creative campaigns. I’m seeking opportunities in Marketing, Communications, or Administrative Management where I can combine strategic thinking with hands-on execution to drive growth.

Available to hire

I’m a versatile professional with 15+ years of cross-industry experience spanning hospitality, retail, marketing, and administration. I’m adept at streamlining operations, coordinating teams, and delivering customer-focused solutions that enhance satisfaction and retention. I thrive on building long-term client relationships and elevating brand visibility through thoughtful communications and creative campaigns. I’m seeking opportunities in Marketing, Communications, or Administrative Management where I can combine strategic thinking with hands-on execution to drive growth.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Hindi

Advanced

Bengali

Advanced

Work Experience

Administrative Manager at Betta Value Renewable Energy Pvt. Ltd.

January 1, 2025 - Present

Lead administrative operations, managing Solar Victoria quotations, CES lodgments, and installer scheduling via Bridge Select. Streamlined customer onboarding through personalized welcome emails and efficient sales order processing. Coordinated inter-departmental workflows, improving installer response time and customer satisfaction. Optimized internal systems for smoother service delivery, contributing to higher client retention.

Customer Relations Manager at BT Soul Story

February 1, 2024 - January 31, 2025

Delivered engaging product demos and tailored client support to elevate customer experience. Strengthened brand reputation and loyalty by nurturing long-term relationships. Increased repeat customer rate through personalized interactions and proactive engagement.

Social Media Marketing Manager at Sheraton Hyderabad

May 1, 2023 - November 30, 2023

Managed end-to-end social media strategy for Food & Beverage outlets across Instagram, Facebook, TripAdvisor, and Zomato. Collaborated with F&B Operations and Marketing teams to align campaigns with promotions and brand tone. Implemented trend-responsive strategies that boosted audience engagement and improved guest sentiment. Analyzed content performance with Hyp3r to refine communication and maximize reach.

Communication Manager at SkinYoga

August 1, 2021 - February 28, 2023

Oversaw skincare consultation programs via WhatsApp and Zoom, ensuring smooth scheduling and follow-ups. Converted leads through direct engagement and efficient cold-calling communication. Enhanced customer satisfaction and trust, increasing program sign-ups by 25% in six months.

Store Manager at Tula

August 1, 2021 - February 28, 2023

Directed multi-store operations, managing visual merchandising, product styling, and team performance. Executed social media campaigns that raised brand visibility by 30%. Drove sales strategy that improved in-store conversions and strengthened brand positioning.

Sales Executive at The Park Kolkata

October 1, 2017 - August 31, 2018

Managed B2B and B2C sales pipelines, achieving consistent monthly targets. Expanded client base through strategic outreach and high-impact presentations. Represented the brand at trade shows and demos, generating valuable business leads.

PR Executive at Vedic Village Spa Resort

April 1, 2016 - January 31, 2017

Handled event planning, press coordination, and promotional campaigns. Partnered with creative agencies to deliver impactful brand storytelling. Secured strong media coverage that improved event visibility.

Sales Associate at Sabyasachi

December 1, 2014 - February 29, 2016

Delivered luxury bridal styling and personal shopping experiences for high-profile clients. Collaborated with design and merchandising teams to fulfill custom requests and ensure timely delivery. Contributed to revenue growth through expert product curation and relationship-based sales.

Guest Relations Executive at Kenilworth Hotel

July 1, 2013 - October 31, 2014

Managed guest relations and VIP protocols, ensuring high service standards. Organized welcome ceremonies and curated premium guest experiences. Compiled detailed daily reports for senior management, enhancing operational efficiency.