Handled 100+ customer queries per day across email, WhatsApp, and Instagram DMs; resolved order issues; managed end-to-end order lifecycle including confirmations, shipping tracking, delivery coordination, returns, and refunds with no escalation required. Built and maintained scheduling spreadsheets for 30+ student pilots and 10+ instructors at The Bombay Flying Club, eliminating scheduling conflicts. Streamlined daily operations reporting and reduced internal communication turnaround time.

Operations Assistant (Part-Time) at The Bombay Flying Club

April 1, 2024 - September 1, 2024

Coordinated daily schedules for 30+ student pilots and 10+ flight instructors using Google Sheets, ensuring zero double-bookings and 100% slot utilization. Prepared and distributed structured daily operations reports to instructors and management, improving cross-team information flow and reducing follow-up queries. Maintained live flight availability, student progress, and scheduling data in Google Sheets, updated in real time. Served as the primary internal communications hub across WhatsApp, email, and in-person channels. Organized and digitized physical and digital records for a 200+ student training programme, improving retrieval speed and accuracy.

Digital Marketing Intern at The Bombay Flying Club College of Aviation

January 1, 2018 - January 1, 2022

Implemented Canva basics, basic SEO, posting and scheduling; managed Instagram growth, created reels and product photos, and designed content using Canva and video editing tools; handled Instagram page including posting, scheduling, inbox, and customer queries; tracked reach and engagement to optimize performance.

Digital Marketing Intern at The Bombay Flying Club College of Aviation

April 1, 2024 - September 1, 2024

Continued Canva basics and SEO; managed Shopify and Google Suite usage; supported posting & scheduling, content creation, and audience engagement; growth initiatives included reels and consistent posting; tracked insights to improve performance.