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Results-driven IT professional with experience in IT support, web application administration, and operations coordination. Proven ability to manage workflows, support cross-functional teams, and meet SLAs in fast-paced environments. Strong background in troubleshooting, user training, and cloud/network technologies, including SDN and AWS (Certified Cloud Practitioner). Recognized for problem-solving skills and effective communication that bridge technical support with operational efficiency. Seeking growth-oriented roles in technology and operations environments where I can leverage my technical background and coordination experience to drive efficiency and team success.…Results-driven IT professional with experience in IT support, web application administration, and operations coordination. Proven ability to manage workflows, support cross-functional teams, and meet SLAs in fast-paced environments. Strong background in troubleshooting, user training, and cloud/network technologies, including SDN and AWS (Certified Cloud Practitioner). Recognized for problem-solving skills and effective communication that bridge technical support with operational efficiency. Seeking growth-oriented roles in technology and operations environments where I can leverage my technical background and coordination experience to drive efficiency and team success.

SeyedehGaliya Rezadoust

Web Developer, Front-End Developer, Back-End Developer, +2

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Results-driven IT professional with experience in IT support, web application administration, and operations coordination. Proven ability to manage workflows, support cross-functional teams, and meet SLAs in fast-paced environments. Strong background in troubleshooting, user training, and cloud/network technologies, including SDN and AWS (Certified Cloud Practitioner). Recognized for problem-solving skills and effective communication that bridge technical support with operational efficiency. Seeking growth-oriented roles in technology and operations environments where I can leverage my technical background and coordination experience to drive efficiency and team success.…Results-driven IT professional with experience in IT support, web application administration, and operations coordination. Proven ability to manage workflows, support cross-functional teams, and meet SLAs in fast-paced environments. Strong background in troubleshooting, user training, and cloud/network technologies, including SDN and AWS (Certified Cloud Practitioner). Recognized for problem-solving skills and effective communication that bridge technical support with operational efficiency. Seeking growth-oriented roles in technology and operations environments where I can leverage my technical background and coordination experience to drive efficiency and team success.

Available to hire

Results-driven IT professional with experience in IT support, web application administration, and operations coordination. Proven ability to manage workflows, support cross-functional teams, and meet SLAs in fast-paced environments. Strong background in troubleshooting, user training, and cloud/network technologies, including SDN and AWS (Certified Cloud Practitioner). Recognized for problem-solving skills and effective communication that bridge technical support with operational efficiency. Seeking growth-oriented roles in technology and operations environments where I can leverage my technical background and coordination experience to drive efficiency and team success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

French

Advanced

Work Experience

Operations Coordinator at SSENSE

September 1, 2021 - February 1, 2026

Coordinated workflow and ensured SLA targets and productivity goals; audited processes and performed analysis for process improvement; coached and trained new and existing employees; tracked team performance and delivered consistent feedback; collaborated with other departments to solve problems.

IT Desktop Support at Safir Language Academy

January 1, 2018 - January 1, 2020

Tested and supported the deployment and administration of web applications in a live production environment; administered internal business applications (e.g., NATOOS LMS); performed troubleshooting, debugging, and root cause analysis to resolve technical issues; delivered structured user training sessions and provided help desk support to staff and clients; maintained high first-call resolution rate; documented recurring technical issues and created knowledge base articles to reduce support ticket volume.

Customer Service & Help Desk at Safir Language Academy

January 1, 2015 - January 1, 2018

Managed student registration systems and coordinated exam logistics for a multilingual academic institution; provided front-line customer and technical support, triaged issues and escalated complex problems to the appropriate team.

Civil Engineering Consultant at Sazian Consulting Engineers

January 1, 2013 - January 1, 2015

Assisted with project cost estimation, budget planning, and preparation of tender documents for road construction projects; coordinated project scheduling and documentation in alignment with engineering timelines and regulatory requirements.