Stephanie Christallinn

Produce long-form and short-form client-facing content including marketing materials, onboarding guides, and partner communications — writing clearly and accurately for professional B2B audiences. Write and review contracts, proposals, and outreach copy, applying strong attention to detail and ensuring consistent brand voice across all external documents. Research and translate complex commercial and operational information into clear, accessible written materials for a diverse international client base. Work independently and proactively to manage multiple writing and communication deliverables simultaneously, consistently meeting deadlines.

Managed end-to-end onboarding for 20+ international Sportsbook clients, coordinating implementation timelines and serving as the primary written communication contact throughout complex API integrations. Produced technical documentation, client onboarding guides, and knowledge base articles, translating highly technical API and data concepts into clear, accurate, client-friendly language. Created and customized long-form client installation guides tailored to individual product configurations, ensuring clarity and usability across multiple concurrent accounts. Maintained internal knowledge base content covering Sportsbook products, known issues, and solutions — researching and writing accurately about complex subject matter under deadline pressure. Collaborated with the People & Culture team as a voluntary content contributor, independently researching and writing feature articles on diverse topics — including pieces on the Paralympics, men's health awareness, digital detox, and Ch

Planned and wrote social media content across platforms, growing engagement by 30% through analytics-driven storytelling and consistent brand-aligned messaging. Produced promotional property copy and listing descriptions, adapting writing style and tone to different formats and target audiences. Managed content calendar and coordinated delivery of all written marketing output across the team, demonstrating strong organizational and self-management skills.