I am Emmanuel la Emmanuel Danbaba, a customer service professional with more than 22 months of experience helping customers from diverse backgrounds to find personalized product solutions. I excel at listening, building rapport, and turning inquiries into satisfied customers, which has helped grow our customer base by an average of 30% through targeted, friendly engagement. I pride myself on a professional phone presence and a collaborative approach that keeps customers coming back for reliable support and accurate information. My experience spans inbound and outbound call centers, where I have consistently closed opportunities and driven revenue. I’ve achieved a notable 300% sales increase within 6 months through proactive outreach and relationship-building with key clients, and I continuously focus on post-sale satisfaction and issue resolution to foster loyalty. I’m comfortable using CRM tools and call-center software, and I enjoy translating customer needs into effective solutions.

Emmanuel la Emmanuel Danbaba

I am Emmanuel la Emmanuel Danbaba, a customer service professional with more than 22 months of experience helping customers from diverse backgrounds to find personalized product solutions. I excel at listening, building rapport, and turning inquiries into satisfied customers, which has helped grow our customer base by an average of 30% through targeted, friendly engagement. I pride myself on a professional phone presence and a collaborative approach that keeps customers coming back for reliable support and accurate information. My experience spans inbound and outbound call centers, where I have consistently closed opportunities and driven revenue. I’ve achieved a notable 300% sales increase within 6 months through proactive outreach and relationship-building with key clients, and I continuously focus on post-sale satisfaction and issue resolution to foster loyalty. I’m comfortable using CRM tools and call-center software, and I enjoy translating customer needs into effective solutions.

Available to hire

I am Emmanuel la Emmanuel Danbaba, a customer service professional with more than 22 months of experience helping customers from diverse backgrounds to find personalized product solutions. I excel at listening, building rapport, and turning inquiries into satisfied customers, which has helped grow our customer base by an average of 30% through targeted, friendly engagement. I pride myself on a professional phone presence and a collaborative approach that keeps customers coming back for reliable support and accurate information.

My experience spans inbound and outbound call centers, where I have consistently closed opportunities and driven revenue. I’ve achieved a notable 300% sales increase within 6 months through proactive outreach and relationship-building with key clients, and I continuously focus on post-sale satisfaction and issue resolution to foster loyalty. I’m comfortable using CRM tools and call-center software, and I enjoy translating customer needs into effective solutions.

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Language

English
Fluent

Work Experience

Inbound/Outbound Customer Service and Call Center Agent at SAFER ROAD RESCUE (S.R.R)
November 1, 2015 - March 1, 2016
Overcame objections using friendly, persuasive strategies; recorded contact information of customers and potential customers in internal database; opened new accounts and documented personal, demographic and payment information in system; answered inbound telephone calls from interested customers to discuss offerings; closed a record number of sales opportunities and increased product sales by 300% within 6 months by cold calling potential customers and developing relationships with key clients; contacted customers after the sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Outbound Call Center Agent at Pacific Logistics & Relocation
June 1, 2014 - November 1, 2015
Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts; discovered qualified prospects within target markets to drive new sales opportunities; scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up; educated customers on offerings and upsold products and services to increase revenue; contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Inbound Customer Service and Sales Representative at Insurance Supermarket
November 1, 2023 - April 1, 2024
Overcame objections using friendly, persuasive strategies; recorded contact information of customers and potential customers in internal database; opened new accounts and documented personal, demographic and payment information in system; answered inbound telephone calls from interested customers to persuasively discuss offerings.

Education

Primary School Certificate at First Baptist Primary School Mangu
January 1, 2004 - January 1, 2010
O-Level Certificate at All Nations Academy Bokkos
January 1, 2010 - January 1, 2016
N.C.E at Federal College Of Education Zaria, Kaduna State
January 1, 2017 - January 1, 2021
B.A. English at National Open University
January 1, 2021 - January 1, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Telecommunications, Software & Internet, Professional Services, Other