Available to hire
I am a Business Analyst with over five years of experience, applying a product ownership mindset to turn complex business needs into user-driven solutions that accelerate growth. My experience spans IT, healthcare, and ecommerce, enabling me to lead cross-functional teams, optimize systems, and improve product performance.
I focus on ROI, customer experience, and smooth project delivery in both waterfall and agile environments. I have led ERP implementations, designed engaging websites, and driven data-informed decision making to support strategic growth.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Work Experience
Agile Product Owner at Social Enterprise Hub
January 1, 2023 - PresentProject: Social Enterprise Website Design and Development. Feb 2022–Dec 2022: led website prototype design using Figma, breaking project into epics and implementable user stories; engaged stakeholders and end-users to gather requirements and define scope; managed product development roadmap and specifications; utilised Otter.ai to transcribe meetings and inform documentation. Executed usability testing, gathered feedback, and prepared detailed product roadmaps, wireframes and technical documentation. Coordinated vendor relationships and optimized processes to improve operational efficiency and customer satisfaction.
Business Analyst at THSPIAN
January 1, 2019 - December 31, 2021Led integration and transition management for CRM during merger and system migrations. Developed detailed roadmaps, defined optimized business processes, mapped data flows and ensured regulatory alignment. Built relationships with stakeholders, led cross-functional teams to implement new software, and delivered improvements that reduced project delivery time by 5%, raised customer satisfaction by 20%, and earned an 85% audit rating. Managed risk analysis and dispute resolution improvements.
Medical Officer at Limelight Hospital
January 1, 2016 - December 31, 2018Diagnosed, treated and managed a wide range of medical conditions; provided emergency care and resuscitation; supervised and trained junior doctors, nurses and staff. Implemented digital health tools (EMRs, telemedicine), ensuring data security, compliance, and accurate documentation. Facilitated cross-functional workshops and contributed to project outcomes by integrating health informatics into clinical workflows.
Education
MBBS (Medicine) at Vinnitsa Medical University
January 1, 2009 - September 1, 2015Master of Business Information System at Torrens University
May 1, 2024 - May 18, 2026Qualifications
Certified Scrum Product Owner (CSPO)
December 1, 2024 - May 18, 2026Professional Scrum Master
December 1, 2024 - May 18, 2026Microsoft Azure Data Fundamentals
September 1, 2022 - May 18, 2026IBM Excel Essentials for Data Analytics
December 1, 2022 - May 18, 2026Certification in Product Analytics (Pendo.io)
February 1, 2025 - May 18, 2026Industry Experience
Healthcare, Software & Internet, Education, Non-Profit Organization, Professional Services, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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