Damian Jacek Bogusz

Airline Business Concierge at Air Canada

Coordinate seamless travel experiences for VIP and business passengers; provide personalized assistance from check-in to boarding; liaise with handling agents; anticipate and address special requests; maintain high standards of service and confidentiality.

Passenger Services Agent at ASC Cargo Handling

Checked in luggage and ensured carry-on compliance; instructed passengers on safety procedures; tagged and routed baggage; monitored security; supported high-volume check-in to minimize wait times.

Airport Passenger Service Agent at GH LONDON Ground Handling Services Ltd

Delivered exceptional customer service; checked in passengers; adhered to policies; supported operations at Luton Airport.

Food & Beverage Assistant at Stoke Place Hotel, Cairn Hotel Group

Managed own section; took and delivered orders; collaborated with team to ensure a high-quality guest experience; completed pre/post-shift duties.

Hotel & Travel Agent at Hotel Connections

Planned transportation, accommodations, insurance, and other travel services; advised clients on destinations and options; coordinated with clients to meet needs.

Food & Beverage Assistant/ Receptionist at Holiday Inn London Luton Airport, Interstate Hotels

Provided professional customer service in hospitality operations; collaborated with F&B management; contributed to employee recognition.

Network Support Engineer Tier 1 at IBM Bulgaria

Assisted customers as the initial contact for resolving questions and issues related to networking; supported Cisco networking products; collaborated with team to deliver resolutions.

Web Data Analyst with Polish and English at ACCENTURE Poland

Reviewed data according to client guidelines; processed sensitive content; provided back-end support and ensured compliance with policies and regulatory requirements.

Web Data Analyst at ACCENTURE Poland

Processed data, ensured policy compliance, and supported client inquiries; contributed to data validation and problem resolution.

Customer Service Coordinator at Trans Kinetik S.C. (shuttle operator "Modlinbus")

Supervised reservations panel and POS, trained new employees, monitored service quality, and managed airport transfers.

Guest Service Ambassador at Hotel Bristol Warsaw, Starwood Hotels & Resorts

Coordinated hotel hotline; supervised staff; fulfilled visitor requests; supported guest services operations.

Qualified Office Worker, Intern at Public Information Bulletin of the Capital City of Warsaw

Supported documentation and archiving; liaised with affiliated departments; controlled the flow of documents.

Food & Beverage Assistant/Receptionist at Holiday Inn London Luton Airport, Interstate Hotels

Cooperated with F&B manager to oversee service operations, delivered professional customer service across hotel hospitality operations, and contributed to delivering a high standard of guest experience.

Customer Service Coordinator at Trans Kinetik S.C. (shuttle operator 'Modlinbus')

Supervised reservation panel and POS operations, trained new employees, monitored service quality, coordinated airport passenger transfers, and handled customer communications and complaints.

Guest Service Ambassador at Hotel Bristol Warsaw, Starwood Hotels & Resorts

Coordinated hotel hotline, managed staff responsibilities, and executed visitor-related orders to ensure guest satisfaction.