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Hello, I’m a MBA-qualified business professional with a strong academic background in Business Management and hands-on experience across recruitment, telecommunications, education, logistics, and health care sectors. I have a proven ability to drive operational efficiency, manage customer relationships, and support organizational processes in fast-paced environments. I excel at customer relationship management, sales coordination, and business operations, and I’m detail-oriented, adaptable, and proactive in contributing to operational efficiency and business growth.…Hello, I’m a MBA-qualified business professional with a strong academic background in Business Management and hands-on experience across recruitment, telecommunications, education, logistics, and health care sectors. I have a proven ability to drive operational efficiency, manage customer relationships, and support organizational processes in fast-paced environments. I excel at customer relationship management, sales coordination, and business operations, and I’m detail-oriented, adaptable, and proactive in contributing to operational efficiency and business growth.

Jayath Malaka Jayasekara

Project Manager, Data Analyst, Marketing Strategist, +1

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Hello, I’m a MBA-qualified business professional with a strong academic background in Business Management and hands-on experience across recruitment, telecommunications, education, logistics, and health care sectors. I have a proven ability to drive operational efficiency, manage customer relationships, and support organizational processes in fast-paced environments. I excel at customer relationship management, sales coordination, and business operations, and I’m detail-oriented, adaptable, and proactive in contributing to operational efficiency and business growth.…Hello, I’m a MBA-qualified business professional with a strong academic background in Business Management and hands-on experience across recruitment, telecommunications, education, logistics, and health care sectors. I have a proven ability to drive operational efficiency, manage customer relationships, and support organizational processes in fast-paced environments. I excel at customer relationship management, sales coordination, and business operations, and I’m detail-oriented, adaptable, and proactive in contributing to operational efficiency and business growth.

Available to hire

Hello, I’m a MBA-qualified business professional with a strong academic background in Business Management and hands-on experience across recruitment, telecommunications, education, logistics, and health care sectors. I have a proven ability to drive operational efficiency, manage customer relationships, and support organizational processes in fast-paced environments.

I excel at customer relationship management, sales coordination, and business operations, and I’m detail-oriented, adaptable, and proactive in contributing to operational efficiency and business growth.

Skills

CRM

Data Visualization

Experience Level

CRM

Expert

Data Visualization

Intermediate

Language

English

Advanced

Hindi

Intermediate

Sinhala, Sinhalese

Intermediate

Kannada

Beginner

Work Experience

Call Center Operator at Dubai Serco Contact Center

July 2, 2025 - March 2, 2026

Multichannel interaction: handling inbound inquiries and outbound follow-ups via phone, email, web chat, and messaging apps like WhatsApp. Inquiries resolution: providing accurate information about products, services, billing, or technical issues. Customer advocacy: resolving complaints with empathy and professional de-escalation techniques. Data management: recording detailed summaries of every interaction in CRM to maintain a continuous customer journey. Sales & retention: identifying opportunities to upsell or cross-sell products and assisting in customer retention efforts. Client relations: acting as the primary point of contact for customer queries regarding order status, pricing, and availability. Managing and resolving customer complaints or directing them to technical support teams. Admin: scheduling meetings, travel, and site visits; ensuring promotional materials are ready for meetings and events.

Junior Executive – Sales & Marketing at Globe Activ Logistics Pvt Ltd

January 2, 2025 - July 2, 2025

Sales & Lead Generation: identifying and reaching out to potential clients via cold calling, emails, and social media (LinkedIn). Conducting product demonstrations or sales pitches to explain features and benefits. Following up with existing leads to close sales and meet monthly/quarterly targets. Marketing Support: assisting in the creation of marketing materials like brochures, social media posts, and email newsletters. Helping to coordinate promotional events, trade fairs, and product launches. Monitoring competitive activities and market trends to provide feedback to management.

Executive Student Enrolments at Australian Asian Academy of Health Science

November 2, 2022 - May 2, 2023

Sales cycle support: processing new sales leads and directing them to appropriate sales representatives. Preparing formal quotations, sales contracts, and invoices. Tracking orders from initial inquiry to delivery and final payment. Customer communication: acting as the primary point of contact for customer queries regarding order status, pricing, and availability. Managing and resolving customer complaints or directing them to technical support teams.

Intern - Group Business Operations at Dialog Axiata PLC

November 2, 2022 - May 2, 2023

Strategic planning and alignment; supported group business operations through cross-functional collaboration, data gathering, and process improvement initiatives. Assisted in coordinating internal communications and project documentation to support business goals.