Contact Center Operator at Global Activ Logistics Pvt Ltd

Multichannel inbound/outbound inquiries via phone, email, web chat, and messaging apps; provided accurate information on products/services, billing, and technical issues; maintained CRM summaries; upsell/cross-sell opportunities; resolved customer complaints with empathy and professional de-escalation techniques; managed detailed interaction records in CRM to maintain the customer journey; supported sales retention efforts.

Call Center Operator at Dubai Serco Contact Center

Multichannel interaction: handling inbound inquiries and outbound follow-ups via phone, email, web chat, and messaging apps like WhatsApp. Inquiries resolution: providing accurate information about products, services, billing, or technical issues. Customer advocacy: resolving complaints with empathy and professional de-escalation techniques. Data management: recording detailed summaries of every interaction in CRM to maintain a continuous customer journey. Sales & retention: identifying opportunities to upsell or cross-sell products and assisting in customer retention efforts. Client relations: acting as the primary point of contact for customer queries regarding order status, pricing, and availability. Managing and resolving customer complaints or directing them to technical support teams. Admin: scheduling meetings, travel, and site visits; ensuring promotional materials are ready for meetings and events.

Junior Executive – Sales & Marketing at Globe Activ Logistics Pvt Ltd

Sales & Lead Generation: identifying and reaching out to potential clients via cold calling, emails, and social media (LinkedIn). Conducting product demonstrations or sales pitches to explain features and benefits. Following up with existing leads to close sales and meet monthly/quarterly targets. Marketing Support: assisting in the creation of marketing materials like brochures, social media posts, and email newsletters. Helping to coordinate promotional events, trade fairs, and product launches. Monitoring competitive activities and market trends to provide feedback to management.

Sales & Administration Coordinator at Asiri Academy of Health Science

Sales and administrative coordination; admission processes; student data management; education counseling; campus tours; onboarding support; liaising with internal teams to streamline operations.

Junior Executive – Sales & Marketing at Global Activ Logistics Pvt Ltd

Sales cycle support; preparing formal quotations, sales contracts, and invoices; tracking orders from initial inquiry through delivery and payment; proactive customer communication; handling complaints and coordinating with internal teams.

Student Enrolments Coordinator at Australian Academy

Enrollment management; education counseling; campus tours; providing information on programs, admissions, and eligibility; coordinating with internal departments to support onboarding.

Intern - Group Business Operations at Dialog Axiata PLC

Strategic planning and alignment; supported group business operations through cross-functional collaboration, data gathering, and process improvement initiatives. Assisted in coordinating internal communications and project documentation to support business goals.