Available to hire
I am an Operations & Compliance Specialist with an MBA (110/110 cum laude) and a proven track record of 100% precision in high-stakes environments such as Amazon. I specialize in SLA management, policy enforcement, and content moderation in the advertising space.
Fluent in Italian, English and Spanish with intermediate knowledge of Japanese, I also leverage my expertise in process optimization, risk management, and trend analysis to simplify complex policies and hit aggressive KPIs in fast-paced tech environments.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Fluent
Spanish; Castilian
Advanced
Japanese
Intermediate
Work Experience
Talent Acquisition Associate at Ahead Group
June 1, 2025 - July 1, 2025Managed full-cycle recruitment for mid- to senior-level positions within the E-commerce, Finance and Consulting sectors for the Japanese market. Utilized CRM systems and LinkedIn Recruiter to build and maintain a high-quality pipeline of international candidates, while facilitating negotiations between candidates and employers.
Senior Content Reviewer at Amazon (PRG14)
November 1, 2022 - August 1, 2024Achieved a 100% accuracy rate in advertising content moderation, ensuring full compliance with internal policies and global standards. Proficiency in Sponsored Display and Sponsored Product. Served as the Primary Point of Contact (PoC) for the Italian market and international market portfolios (including ES, UK, US, PT, NL), managing batch workflows, bulk submissions, resolving urgent escalations during peak season events and monitoring daily SLA performance. Performed deep-dive audits and data labeling to ensure the highest standards of content safety, directly contributing to the optimization of automated moderation workflows. Created internal wiki pages and delivered weekly 'Pasta Talks' sessions to simplify and organize complex policies for a better calibration of international teams.
Academic Operations Coordinator at Bocconi University
August 1, 2019 - December 1, 2020Managed operational logistics and technical coordination for high-profile academic events, including international exams and graduation ceremonies. Ensured technical continuity by overseeing digital tool maintenance, managed technical intervention request tickets and delivered specialized training to faculty members on university tools and technologies. Acted as the primary point of contact for international students, managing administrative workflows and daily on-site requirements.
Administrative Internship at Adiuva S.r.l. / International Academy
January 1, 2019 - July 1, 2019Responsible for daily administrative workflows and front-office activities for a global student body, ensuring spotless coordination of language programs for international students. Project Launch: Managed the end-to-end onboarding and operational setup for a new educational program, securing 15+ initial enrollments. Audited operational procedures for ISO 9000 standards and managed international databases for business development reporting.
Education
Master of Business Administration (MBA) at Niccolò Cusano University
December 1, 2020 - December 1, 2022Bachelor’s Degree in Cultural Mediation Sciences at University of Milan
October 1, 2014 - July 1, 2018Japanese Language Program at Academy of Language Arts (ALA)
October 1, 2024 - July 1, 2025Qualifications
ISO 9000 Standards Certification
January 11, 2030 - May 20, 2026Industry Experience
Software & Internet, Media & Entertainment, Education, Retail, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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