I'm a versatile and dependable professional with over five years of experience across technical support, hospitality, and digital media. I thrive in high-pressure environments, whether I'm solving complex hardware issues or assisting customers in fast-paced settings. I bring a strong work ethic, a friendly personality, and an adaptable skill set spanning technical maintenance to creative content production, enabling me to bridge IT, service, and media projects.

Josh Cockerill

I'm a versatile and dependable professional with over five years of experience across technical support, hospitality, and digital media. I thrive in high-pressure environments, whether I'm solving complex hardware issues or assisting customers in fast-paced settings. I bring a strong work ethic, a friendly personality, and an adaptable skill set spanning technical maintenance to creative content production, enabling me to bridge IT, service, and media projects.

Available to hire

I’m a versatile and dependable professional with over five years of experience across technical support, hospitality, and digital media. I thrive in high-pressure environments, whether I’m solving complex hardware issues or assisting customers in fast-paced settings.

I bring a strong work ethic, a friendly personality, and an adaptable skill set spanning technical maintenance to creative content production, enabling me to bridge IT, service, and media projects.

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Language

Spanish; Castilian
Intermediate

Work Experience

Junior IT Technician at Regency High School
November 1, 2023 - January 1, 2026
Provided front-line support to staff and students, resolving diverse technical issues with patience and clarity. Managed hardware maintenance, including the teardown and repair of Dell, HP, and Lenovo devices. Ensured operational efficiency by maintaining essential equipment and managing inventory. Successfully completed a Professional PAT testing course to ensure site safety.
Kitchen Porter at The Holt Fleet
February 1, 2023 - November 1, 2023
Thrived in a demanding, high-speed environment, ensuring all tasks were completed efficiently under pressure. Collaborated closely with chefs and front-of-house staff to maintain a smooth workflow. Demonstrated reliability and the ability to work as part of a multi-disciplinary team.
ICT Technician (Casual) at Dyson Perrins CofE Academy
January 1, 2020 - January 1, 2022
Operated a helpdesk via phone, email, and face-to-face, prioritizing user needs and clear communication. Set up and maintained complex equipment, including audio-visual and networking systems. Created procedure documentation to help standardize internal processes. Ensured data security policies were strictly followed to protect sensitive information.

Education

National Extended Diploma in Digital Media Design (Level 3) at Heart of Worcestershire College
January 11, 2030 - May 21, 2026
GCSE Mathematics at Heart of Worcestershire College
January 11, 2030 - May 21, 2026
GCSEs (including English Language, Spanish, Art & Design) at Christopher Whitehead Language College
January 11, 2030 - May 21, 2026
OCR Level 2 Cambridge National: Information Technologies at Heart of Worcestershire College
January 11, 2030 - May 21, 2026

Qualifications

Professional PAT Testing Course
January 11, 2030 - May 21, 2026
Enhanced DBS Clearance
January 11, 2030 - May 21, 2026

Industry Experience

Education, Media & Entertainment, Software & Internet, Travel & Hospitality, Professional Services