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Product Designer with 4+ years of experience delivering end-to-end UX and UI solutions across SaaS enterprise and consumer platforms. Specializes in user research, interaction design, and design systems using Figma, driving measurable improvements in usability, engagement, and conversion. Collaborates closely with product managers and engineers to deliver scalable, user-centered experiences aligned with business outcomes. Known for data-informed decisions, iterative product enhancements, and accessibility-first design (WCAG 2.1 AA).…Product Designer with 4+ years of experience delivering end-to-end UX and UI solutions across SaaS enterprise and consumer platforms. Specializes in user research, interaction design, and design systems using Figma, driving measurable improvements in usability, engagement, and conversion. Collaborates closely with product managers and engineers to deliver scalable, user-centered experiences aligned with business outcomes. Known for data-informed decisions, iterative product enhancements, and accessibility-first design (WCAG 2.1 AA).

Khushi Patel

Product Designer, UI Designer, UX Designer, +3

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Product Designer with 4+ years of experience delivering end-to-end UX and UI solutions across SaaS enterprise and consumer platforms. Specializes in user research, interaction design, and design systems using Figma, driving measurable improvements in usability, engagement, and conversion. Collaborates closely with product managers and engineers to deliver scalable, user-centered experiences aligned with business outcomes. Known for data-informed decisions, iterative product enhancements, and accessibility-first design (WCAG 2.1 AA).…Product Designer with 4+ years of experience delivering end-to-end UX and UI solutions across SaaS enterprise and consumer platforms. Specializes in user research, interaction design, and design systems using Figma, driving measurable improvements in usability, engagement, and conversion. Collaborates closely with product managers and engineers to deliver scalable, user-centered experiences aligned with business outcomes. Known for data-informed decisions, iterative product enhancements, and accessibility-first design (WCAG 2.1 AA).

Available to hire

Product Designer with 4+ years of experience delivering end-to-end UX and UI solutions across SaaS enterprise and consumer platforms. Specializes in user research, interaction design, and design systems using Figma, driving measurable improvements in usability, engagement, and conversion.

Collaborates closely with product managers and engineers to deliver scalable, user-centered experiences aligned with business outcomes. Known for data-informed decisions, iterative product enhancements, and accessibility-first design (WCAG 2.1 AA).

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Product Designer at Canada MetLife

September 1, 2025 - Present

Designed the conversational interface for an AI claims assistant in Figma and partnered with engineering to connect prompt flows to the OpenAI API. Mapped the claims journey against user research and reduced average claim submission time by 40%. Challenged an engineering-proposed shortcut in the policy renewal flow by presenting usability data, keeping inline validation and reducing validation errors on financial forms by 25%. Contributed reusable components to the enterprise design system and checked each component against WCAG 2.1 AA requirements before React handoff. Built HTML5/Tailwind CSS layouts with developers, tracked implementation via Azure DevOps, and resolved design questions with multiple engineering pods in weekly stand-ups.

Product Designer at MetLife

September 1, 2025 - Present

Engineered the conversational UI architecture for an AI-powered claims assistant, mapping cognitive user journeys to natural language prompts and reducing policyholder claim submission time by 40%. Architected and governed a centralized enterprise component library aligned with WCAG 2.1 AA and Fluent Design, accelerating frontend (React.js) handoff velocity by 35% across four Agile pods. Deployed UX telemetry and multivariate A/B testing on the digital policy renewal flow, translating behavioral data into targeted interface optimizations that recovered $1.8M in annual abandoned renewal revenue. Prototyped high-fidelity, state-driven micro-interactions using ProtoPie and Lottie, reducing validation errors by 25%. Bridged design-to-development by authoring HTML5/Tailwind CSS layouts and mapping REST API endpoints within Azure DevOps workflows to ensure pixel-consistent production deployments.

Product Designer at MetLife, Canada

September 1, 2025 - Present

Engineered the conversational UI architecture for an AI-powered claims assistant using Figma and OpenAI API integrations; mapped complex cognitive user journeys to natural language prompts, reducing policyholder claim submission time by 40%. Built and governed a centralized enterprise component library aligned with WCAG 2.1 AA and Fluent Design, accelerating frontend handoff velocity by 35% across four Agile pods. Deployed UX telemetry and multivariate A/B testing on the digital policy renewal flow, translating user behavior into interface optimizations that recovered $1.8M in annual abandoned renewal revenue. Prototyped high-fidelity micro-interactions with ProtoPie and Lottie to improve feedback during complex financial form inputs, reducing validation errors by 25%. Bridged design-to-development by authoring HTML5/Tailwind CSS layouts and mapping REST API endpoints within Azure DevOps workflows to preserve visual parity in production.

UI/UX Designer at Aspire Technolab

July 1, 2020 - November 1, 2023

Led end-to-end UX/UI redesign of a high-traffic B2B SaaS dashboard using Webflow and Figma; rapid interactive prototyping validated layouts with stakeholders, boosting MAU engagement by 28%. Conducted ethnographic research and moderated usability testing with 50+ enterprise users; synthesized findings into data-backed personas informing the Q3 roadmap. Performed heuristic evaluations and cognitive ergonomics assessments on legacy portals, resolving 15+ critical friction points and driving a 22% mobile checkout improvement. Leveraged Generative AI tools (Midjourney, DALL-E 3) to rapidly conceptualize mood boards and assets, reducing ideation time from two weeks to three days. Restructured Information Architecture for a fintech client portal, decreasing click-depth from 6 to 3 and reducing tier-1 support tickets. Collaborated with frontend teams to translate designs into reusable React components and CSS, establishing a unified UI style guide to prevent rendering inconsistencies across b

UI/UX Designer at Aspire Technolab, India

July 1, 2020 - November 1, 2023

Led end-to-end UX/UI redesign of a high-traffic B2B SaaS dashboard using Webflow and Figma; rapid interactive prototyping to validate layout changes with stakeholders, boosting MAU engagement by 28%. Conducted ethnographic research and moderated usability testing sessions with 50+ enterprise users; synthesized findings via affinity mapping into data-driven personas directly informing the Q3 roadmap. Performed heuristic evaluations and cognitive ergonomics assessments on legacy portals, resolving 15+ friction points and driving a 22% mobile checkout conversion uplift. Leveraged Generative AI tools (Midjourney, DALL-E 3) to rapidly conceptualize mood boards and marketing assets, shortening ideation from 2 weeks to 3 days. Restructured information architecture for a fintech client portal; improved user flows, reducing click-depth from 6 to 3 and lowering tier-1 support tickets.