Process Improvement Unit Supervisor at Agency for Health Care Administration / Division of Medicaid, State of Florida

Lead a diverse team of process improvement and project management professionals responsible for highly visible, complex government projects. Oversee the Medicaid Operational Process Portfolio, ensuring standardization, compliance, and continuous improvement across division-wide workflow efficiency. Serve as Division of Medicaid Senior Project Manager, directing cross-functional organizational change initiatives supporting Florida’s most complex Medicaid programs. Facilitate process mapping and improvement workshops and influence stakeholders at all levels, including executive leadership. Prepare executive briefings and infographics for agency leadership, the Governor’s Office, and the Florida Legislature.

Senior Project Manager at State of Florida, Agency for Health Care Administration

Planned and executed high-impact Medicaid projects in a fast-paced, deadline-driven environment. Led workflow design, documentation, and governance processes to improve consistency and reduce operational risk. Developed project schedules, risk logs, issue trackers, and status reporting using standardized methodologies. Mentored junior project management staff and contributed to organizational process maturity.

Medicaid Junior Project Manager at State of Florida, Agency for Health Care Administration

Supported planning and implementation of Medicaid initiatives within the Medicaid Director’s Office. Maintained project documentation and facilitated communication across internal and external stakeholders. Contributed to development of standardized project management tools and workflows.

Medicaid Project Administrator at State of Florida, Agency for Health Care Administration

Supported Medicaid initiatives through schedule management, data analysis, and deliverable tracking. Designed dashboards and reporting tools to improve visibility and decision-making. Standardized project governance workflows to improve efficiency and accountability.