Sales Tech and Billing at Concentrix (Telecommunications Account)

Utilized upselling and cross-selling strategies to promote products and services effectively. Handled incoming customer inquiries and resolved issues via phone, email, and chat. Provided product and service information to customers, ensuring they were fully informed and satisfied. Assisted customers in troubleshooting technical issues, offering solutions to improve their experience. Effectively managed and de-escalated frustrated customers, turning negatives into positive outcomes and ensuring customer satisfaction. Maintained a high level of customer service standards through effective communication and problem solving. Collaborated with team members to meet daily performance targets and achieve company goals. Documented customer interactions and followed up on unresolved issues.