I am a customer-focused communication professional with over 3 years of experience in various roles including customer service, call center support, and administrative assistance. I enjoy resolving customer concerns and ensuring high levels of satisfaction. In my current role as a receptionist, I have excelled in managing communication effectively and contributing to positive customer experiences. I am passionate about continuing to develop my skills and supporting effective remote workflows.…

ZAKARIYA MUNTARI

I am a customer-focused communication professional with over 3 years of experience in various roles including customer service, call center support, and administrative assistance. I enjoy resolving customer concerns and ensuring high levels of satisfaction. In my current role as a receptionist, I have excelled in managing communication effectively and contributing to positive customer experiences. I am passionate about continuing to develop my skills and supporting effective remote workflows.…

Available to hire

I am a customer-focused communication professional with over 3 years of experience in various roles including customer service, call center support, and administrative assistance. I enjoy resolving customer concerns and ensuring high levels of satisfaction.

In my current role as a receptionist, I have excelled in managing communication effectively and contributing to positive customer experiences. I am passionate about continuing to develop my skills and supporting effective remote workflows.

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Language

Hausa
Fluent
English
Advanced

Work Experience

Receptionist at Gombe Jewel Hotel
January 1, 2022 - January 1, 2024
Managed front-desk communication and responded to customer inquiries, contributing to improved guest satisfaction and repeat visits. Handled appointment scheduling, guest check-ins, and administrative documentation with high accuracy. Resolved customer complaints professionally, maintaining positive customer experiences under pressure. Maintained customer records and daily operational reports efficiently.
Freelance Digital & Remote Support Tasks at Independent
January 1, 2021 - Present
Completed remote communication and customer support tasks while meeting project deadlines consistently. Utilized online collaboration tools to support remote workflow coordination. Evaluated digital content for accuracy and quality assurance purposes. Demonstrated strong multitasking and organizational skills across multiple assignments.

Education

Bachelor of Science (B.Sc.) at Ahmadu Bello University, Zaria
January 1, 2018 - January 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services

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