Hi, I'm Hyz el Marie Napial. I'm a motivated Virtual Assistant with a strong background in customer service and team leadership. I help business owners stay organized through reliable administrative and customer support, including email, chat, and technical support, plus calendar and appointment management. I thrive in fast-paced environments, and I am skilled in communication, organization, multitasking, Canva editing, data entry, and using CRM and Office tools to provide excellent client support. I am passionate about helping businesses run smoothly and delivering high-quality administrative and customer service to keep teams productive while coaching others to improve performance.

Hyzel Marie Napial

Hi, I'm Hyz el Marie Napial. I'm a motivated Virtual Assistant with a strong background in customer service and team leadership. I help business owners stay organized through reliable administrative and customer support, including email, chat, and technical support, plus calendar and appointment management. I thrive in fast-paced environments, and I am skilled in communication, organization, multitasking, Canva editing, data entry, and using CRM and Office tools to provide excellent client support. I am passionate about helping businesses run smoothly and delivering high-quality administrative and customer service to keep teams productive while coaching others to improve performance.

Available to hire

Hi, I’m Hyz el Marie Napial. I’m a motivated Virtual Assistant with a strong background in customer service and team leadership. I help business owners stay organized through reliable administrative and customer support, including email, chat, and technical support, plus calendar and appointment management.

I thrive in fast-paced environments, and I am skilled in communication, organization, multitasking, Canva editing, data entry, and using CRM and Office tools to provide excellent client support. I am passionate about helping businesses run smoothly and delivering high-quality administrative and customer service to keep teams productive while coaching others to improve performance.

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Language

English
Advanced

Work Experience

Customer Service Representative / Team Leader at Pan Asia tic Solutions
January 1, 2019 - January 1, 2020
Helped keep business owners organized through reliable administrative and customer support; performed email, chat, and technical support; managed calendars and appointments; handled data entry and record keeping; provided CRM & Office Tools proficiency; led a team and coached team members; supported customer communications and follow-ups.
Customer Support Specialist at RM S Collect Phils Inc. (IQOR)
January 1, 2020 - January 1, 2022
Responded to customer email inquiries and order concerns; assisted customers with tracking, order confirmation, and account concerns; supported junior agents and trainees with product knowledge and customer handling; provided administrative and operational support for the team; assisted customers with device setup and technical troubleshooting; delivered quality customer service and issue resolution.

Education

Bachelor of Elementary Education, Major in Early Childhood at La Carlota City College
January 1, 2020 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Software & Internet