NOUR KALLAS

Coordinated the Middle East HR operations team, ensuring timely and accurate processing of requests and tickets within SLA. Served as Acting Team Leader during manager absences, supported team members, resolved escalations, and ensured performance alignment with client expectations. Provided daily guidance through informal 1:1 discussions and assisted with complex cases, while leading knowledge transfer and transition activities to deliver smooth handovers of HR operations to the client. Led daily client meetings to provide updates and confirm alignment on operational priorities. Monitored team performance, identified gaps, and proactively raised issues with the client and escalation teams. Managed accurate and timely updates to HR master data across the full employee lifecycle (hiring, onboarding, changes, compensation, benefits, global mobility and terminations) and processed end-to-end lifecycle activities. Coordinated with payroll teams to provide accurate data and ensure timely pr

Worked on EU-funded projects, contributing to the preparation of technical proposals and documentation. Performed project analysis, implementation activities, and compliance checks to ensure timely delivery of project tasks in line with EU requirements. Supported project setup, reporting, and stakeholder coordination, and contributed to knowledge transfer and capacity-building activities for clients. Ensured alignment with EU requirements and facilitated communication between project teams and sponsors.