I am a dynamic and proactive professional with experience in property management, guest relations, hospitality operations and customer service. I am skilled in coordinating holiday rentals, guest communication, bookings, housekeeping and operational logistics, and I am passionate about creating excellent guest experiences and maintaining high-quality standards in hospitality environments.…

Ana Margarida Martins

I am a dynamic and proactive professional with experience in property management, guest relations, hospitality operations and customer service. I am skilled in coordinating holiday rentals, guest communication, bookings, housekeeping and operational logistics, and I am passionate about creating excellent guest experiences and maintaining high-quality standards in hospitality environments.…

Available to hire

I am a dynamic and proactive professional with experience in property management, guest relations, hospitality operations and customer service.

I am skilled in coordinating holiday rentals, guest communication, bookings, housekeeping and operational logistics, and I am passionate about creating excellent guest experiences and maintaining high-quality standards in hospitality environments.

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Skills

Experience Level

Copywriting
Intermediate

Language

Portuguese
Fluent
English
Advanced
Spanish; Castilian
Advanced

Work Experience

Freelance - Holiday Rental & Property Management at Aljezur
January 1, 2024 - Present
Guest communication and reservation management; coordination of check-ins and check-outs; Airbnb and booking platform management; housekeeping and maintenance coordination; guest support and issue resolution during stays; property quality control and presentation standards; calendar management and operational logistics; relationship management with homeowners and guests.
Pharmacy Assistant at Farmácia de Aljezur
January 1, 2023 - January 1, 2025
Customer and patient support in a pharmacy environment; stock management and product organization; pharmacy operations support and administrative tasks; use of pharmacy management and billing systems; customer advice on health and wellness products; cash handling and payment processing; ensuring hygiene, safety and organizational standards.
Customer Service Assistant at Turis Prime Rent-a-Car
January 1, 2015 - January 1, 2018
Customer support via email and phone; reservation management, booking modifications and customer follow-up; preparation of quotations and commercial proposals; fleet coordination and operational management; administrative organization and document processing; operational support between departments; problem resolution and post-service customer support; scheduling management, vehicle availability and operational logistics; use of internal management systems and operational platforms; ensuring service quality and customer satisfaction.
Freelance Holiday Rental & Property Management at Freelance - Holiday Rental & Property Management
January 1, 2024 - Present
Guest communication and reservation management; Coordination of check-ins and check-outs; Airbnb and booking platform management; Housekeeping and maintenance coordination; Guest support and issue resolution during stays; Property quality control and presentation standards; Calendar management and operational logistics; Relationship management with homeowners and guests

Education

Bachelor’s Degree in Marketing, Advertising and Public Relations at Universidade Europeia
January 1, 2011 - January 1, 2014
Bachelor's Degree in Marketing, Advertising and Public Relations at Universidade Europeia
January 1, 2011 - January 1, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Real Estate & Construction, Professional Services, Education, Media & Entertainment

Skills

Experience Level

Copywriting
Intermediate