Available to hire
Hi there! I’m Maria Mawaad, a versatile voice-over artist and customer service professional with a passion for clear communication and helping people. I thrive in fast-paced environments and enjoy collaborating with production teams to deliver top-quality audio and service.
I’m committed to continuous learning, proactive problem-solving, and embracing new challenges to grow personally and contribute to organizational success.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
Spanish; Castilian
Intermediate
Korean
Intermediate
Italian
Advanced
Work Experience
Voiceover Artist at Self-Employed
January 1, 2020 - PresentVoiceover and dubbing work for commercials, scripts, and audio projects; produced professional vocal outputs for multiple clients; demonstrated adaptability to different tones and audiences.
Tele Sales Representative at Vodafone Education
July 20, 2019 - November 20, 2020Handled outbound/inbound tele-sales campaigns; promoted Vodafone's mobile and internet services to new and existing customers; consistently met monthly sales targets through proactive communication and tailored offers.
Customer Service Representative at UnitedHealth Care (UHC)
November 20, 2023 - June 20, 2024Responded to customer inquiries, resolved issues, and provided information about health plans; ensured HIPAA compliance and privacy.
Customer Experience Specialist at Verizon through Concentrix
July 20, 2024 - September 20, 2025Delivered customer care and technical support across multiple channels; improved first-call resolution and customer retention; collaborated with cross-functional teams to resolve complex issues.
Customer Service Representative at BeKu - Cairo, Egypt
May 20, 2026 - PresentHandled customer inquiries and provided product information across channels; resolved issues with empathy; contributed to customer satisfaction and loyalty; ensured compliance with company policies.
Speech-Over & Dubbing Artist
January 1, 2020 - PresentProvided professional voice-over and dubbing talents for various projects; adapted tone and style to suit audience; delivered articulate and engaging performances.
Healthcare Support Specialist at UnitedHealth Care (UHC)
September 20, 2025 - May 20, 2026Supported patients with health care plans, guided beneficiaries through benefits and coverage, assisted with insurance claims and policy details, while maintaining HIPAA compliance.
Customer Service Agent at Verizon Concentrix
November 20, 2023 - June 20, 2024Delivered customer service across mobile and internet services; handled inquiries, complaints, and troubleshooting; achieved high first-call resolution rates; built strong customer relationships.
Etisalat/Telecom Support at Emirates Etisalat Helper
April 20, 2023 - October 20, 2023Assisted telecom customers; identified and resolved inquiries and technical issues; provided empathetic and efficient problem-solving support.
Tele Sales Representative at Vodafone
July 20, 2019 - November 20, 2020Engaged in outbound and inbound tele sales campaigns, promoting Vodafone's mobile and internet services to new and existing customers; consistently achieved monthly sales targets; built strong customer relationships, handled objections, and contributed to team revenue growth.
Speech-Over & Dubbing Artist at Freelance / Self-Employed
January 1, 2020 - PresentProvided professional voice-over and dubbing services for commercials, documents, e-learning modules, and entertainment projects; adapted vocal tone, style, and delivery to suit diverse audiences; collaborated with production teams and clients to ensure high-quality audio output.
Health Care Support Specialist at Freelance
September 20, 2025 - May 20, 2026Supported health care-related inquiries, insurance claims, and policy guidance; assisted patients in navigating health care plans, benefits, and coverage details; ensured HIPAA compliance and confidentiality; maintained accurate information and supported customers.
Customer Service Representative
May 20, 2026 - PresentProvided empathetic and solution-oriented customer service; assisted customers with product information, account details, and issue resolution; maintained professionalism and supported high-level customer satisfaction.
Education
Bachelor of Arts in European Civilisation and Languages at Ain Shams University
January 11, 2030 - May 27, 2026Bachelor of Arts at Ain Shams University - Cairo, Egypt
January 11, 2030 - January 20, 2023Bachelor of Arts, European Civilization and Languages at Ain Shams University - Cairo, Egypt
January 11, 2030 - January 20, 2023High School at Al Salam Secondary School
January 11, 2030 - May 27, 2026Qualifications
HIPAA Compliance
January 11, 2030 - May 27, 2026Regulatory Standards Knowledge
January 11, 2030 - May 27, 2026HIPAA Compliance Training
January 11, 2030 - May 27, 2026Industry Experience
Healthcare, Telecommunications, Professional Services, Education, Media & Entertainment, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Voiceover Artist
We have the best voiceover artist experts on Twine. Hire a voiceover artist in Cairo today.