Tony Jose

Welcomed and checked in guests, provided information on hostel facilities and local attractions; managed reservations, check-outs of average 200 guests per day, processed payments, and maintained accurate guest records using the hostel's booking system. Addressed guest inquiries, resolved complaints, and provided exceptional service. Assisted with cleaning, stocking supplies, and supporting staff to ensure smooth hostel operations.

Assisted in planning and executing multi-platform digital marketing campaigns (Google Ads, social media, email) to promote study abroad programs, boosting qualified leads. Created and scheduled engaging content for Instagram, Facebook, and LinkedIn; conducted SEO audits and keyword research; managed CRM updates and email drip campaigns; supported webinar promotions and virtual events.

Led strategic goal setting and long-term planning to drive business growth; spearheaded business development by organizing events and partnerships to expand market reach. Managed day-to-day operations, including staffing, financial performance, and weekly workflow. Developed and executed marketing strategies to strengthen brand positioning in the sports performance market.