I am a highly skilled customer service professional with a proven track record of resolving customer issues efficiently and providing accurate information in a timely manner. I am analytically minded with experience in administrative support, data entry, and analysis, and I offer consultative services. I am proficient in Microsoft Office programs. I am a strong planner and problem-solver who adapts to change, works independently, and consistently exceeds expectations. I can juggle multiple priorities and meet tight deadlines without compromising quality. In my current role at Kencrave Company, I serve as a Remote Research Writer and Editor, guiding a team of writers, producing research on politics, business, technology, and financial markets, and editing the work for accuracy. Previously, I contributed to ABSA Bank as a Lead Generator and to KCB Bank as a Direct Sales Representative, performing data analysis, conducting market and financial analyses, and delivering strong customer service. I also volunteer as a TB Champion to raise awareness about TB causes, prevention, and management.

Florence Wangari Kinyua

I am a highly skilled customer service professional with a proven track record of resolving customer issues efficiently and providing accurate information in a timely manner. I am analytically minded with experience in administrative support, data entry, and analysis, and I offer consultative services. I am proficient in Microsoft Office programs. I am a strong planner and problem-solver who adapts to change, works independently, and consistently exceeds expectations. I can juggle multiple priorities and meet tight deadlines without compromising quality. In my current role at Kencrave Company, I serve as a Remote Research Writer and Editor, guiding a team of writers, producing research on politics, business, technology, and financial markets, and editing the work for accuracy. Previously, I contributed to ABSA Bank as a Lead Generator and to KCB Bank as a Direct Sales Representative, performing data analysis, conducting market and financial analyses, and delivering strong customer service. I also volunteer as a TB Champion to raise awareness about TB causes, prevention, and management.

Available to hire

I am a highly skilled customer service professional with a proven track record of resolving customer issues efficiently and providing accurate information in a timely manner. I am analytically minded with experience in administrative support, data entry, and analysis, and I offer consultative services. I am proficient in Microsoft Office programs. I am a strong planner and problem-solver who adapts to change, works independently, and consistently exceeds expectations. I can juggle multiple priorities and meet tight deadlines without compromising quality.

In my current role at Kencrave Company, I serve as a Remote Research Writer and Editor, guiding a team of writers, producing research on politics, business, technology, and financial markets, and editing the work for accuracy. Previously, I contributed to ABSA Bank as a Lead Generator and to KCB Bank as a Direct Sales Representative, performing data analysis, conducting market and financial analyses, and delivering strong customer service. I also volunteer as a TB Champion to raise awareness about TB causes, prevention, and management.

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Work Experience

Remote Research Writer and Editor at Kencrave Company
January 1, 2024 - Present
Assisting in customer service roles; guiding a team of writers in research; writing research pieces on politics, business, technology, and financial markets; editing research work.
Lead Generator at ABSA Bank
January 1, 2021 - January 1, 2022
Data analysis and Market Survey; Data collection and Analysis; Financial Analysis; Receiving customer feedback.
Direct Sales Representative at KCB Bank
January 1, 2019 - January 1, 2020
Financial Analysis; Customer service; Data collection and Market survey.

Education

Bachelor of Science in Mathematics at Kibabii University
September 1, 2014 - September 1, 2018
Kenya Certificate of Secondary Education at Kiandangae Secondary School
January 1, 2010 - January 1, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Professional Services, Media & Entertainment, Education, Other