Available to hire
I am a talent-driven professional with over twenty years’ experience supporting busy teams across public and private sectors. I excel at delivering accurate, efficient administrative support in fast-paced environments and pride myself on organisation and high standards. In recent years I’ve run my own care business, learning to be adaptable, a quick learner and versatile while supervising staff and empathising with clients and families.
I’m motivated to make a positive difference in people’s lives by encouraging, supporting and enabling individuals with a calm, compassionate and imaginative approach. I value clear communication, teamwork and continuous improvement.
Skills
Experience Level
Expert
Expert
Language
English
Fluent
Work Experience
Executive Assistant at Nursing and Midwifery Council
April 1, 2023 - September 1, 2023Proactively manage Senior Leadership Team calendars and inboxes, balance priorities, resolve diary conflicts, and act as the primary contact for SLT issues. Build positive relationships with stakeholders and coordinate meetings, travel, venues, agendas, papers, and supporting technologies, ensuring confidentiality.
Outreach Office Manager at Nursing and Midwifery Council
September 1, 2023 - September 1, 2024Oversee day-to-day operational functions of the Outreach team, support achievement of targets, develop improved processes, manage advice line workflows, governance, and management information. Maintain risk registers and support governance meetings.
Owner and Director at Radfield Home Care Derby, Ashbourne & South Derbyshire
January 1, 2020 - November 1, 2022Established and ran a domiciliary care company, managing all aspects from hands-on care to staff supervision, data recording, rota planning, recruitment, HR, marketing, and regulatory compliance (CQC). Led business growth and built strong client and carer relationships.
Virtual Executive PA to Partners & Directors at PwC, Birmingham
November 1, 2018 - January 1, 2020Managed demanding and complex schedules, prioritised meetings, resolved issues, and supported multiple stakeholders. Built networks and maintained confidentiality while coordinating events and travel remotely.
Executive PA to the Directors at Rolls-Royce, Derby
September 1, 2017 - November 1, 2018Provided confidential secretarial support to Heads of Programmes and Chief Engineers, managed conferences and travel, and liaised with senior internal and external stakeholders including MoD and BAE Systems.
Development Manager & Executive PA to the Directors at Subway, Derby
January 1, 2017 - September 1, 2017Managed store development tasks, HR records, payroll support for 100+ staff, travel and accommodation logistics, franchise lead database, seminars, and cross-location liaison with teams in the UK and US.
PA to the CEO at Equip Outdoor Technologies UK Ltd, Derby
July 1, 2016 - January 1, 2017Provided diary and administrative support to the CEO, coordinated travel and expenses, and managed confidential information and stakeholder communications.
Executive Secretary/PA (Maternity Cover) at Rolls-Royce, Derby
September 1, 2015 - July 1, 2016Delivered comprehensive secretarial support to the Head of Engineering for Services and engineering managers, arranging conferences, travel, and customer visits with high attention to detail.
Office Manager/PA to the Directors at Subway, Derby
April 1, 2015 - September 1, 2015Co-ordinated store operations, supported director-level administration, and handled cross-functional communications and scheduling.
PA & Internal Communications at Friends Life/AXA Sunlife, Bristol
August 1, 2007 - April 1, 2012Provided PA support and internal communications across teams, contributing to internal messaging and stakeholder engagement.
Receptionist at Henry Riley Consulting, Bristol
June 1, 2006 - August 1, 2007Managed front-desk operations, answered inquiries, scheduled meetings, and supported office administration.
PA to Regional Facilities Manager at National Blood Service, Bristol
May 1, 2004 - June 1, 2006Provided comprehensive administrative support to the regional facilities manager, coordinating tasks, calendars and communications.
Education
Diploma in Teaching English as a Second Language at Singapore
January 1, 2014 - January 1, 2015Diploma in Understanding Health and Social Care at Open University
January 1, 2007 - January 1, 2008HND Hotel Catering & Institutional Management at Blackpool & Fylde College
January 1, 1995 - January 1, 1997A Levels in Biology and General Studies; GCSEs incl. English Lit/Lang & Maths at Colston’s Girls' School
January 1, 1988 - January 1, 1995Qualifications
Diploma in Teaching English as a Second Language
January 1, 2014 - January 1, 2015Diploma in Understanding Health and Social Care
January 1, 2007 - January 1, 2008HND Hotel Catering & Institutional Management
January 1, 1995 - January 1, 1997A Levels and GCSEs (Biology, General Studies, English, Maths)
January 1, 1988 - January 1, 1995Industry Experience
Education, Healthcare, Professional Services, Government, Non-Profit Organization
Skills
Experience Level
Expert
Expert
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