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I am a Senior Logistics and Transportation Manager known for data-driven decision-making and the ability to align operations, customer satisfaction, and business objectives across the Southeastern United States. I lead intermodal, FTL, and LTL operations with a strong focus on DOT compliance, dispatch and fleet management, and customer service leadership, paired with pricing strategy and management consulting for performance improvement. I have a proven track record of progressing from frontline customer service and logistics roles to multi-location leadership, consistently turning data into action to improve service levels and bottom-line results across the region.…I am a Senior Logistics and Transportation Manager known for data-driven decision-making and the ability to align operations, customer satisfaction, and business objectives across the Southeastern United States. I lead intermodal, FTL, and LTL operations with a strong focus on DOT compliance, dispatch and fleet management, and customer service leadership, paired with pricing strategy and management consulting for performance improvement. I have a proven track record of progressing from frontline customer service and logistics roles to multi-location leadership, consistently turning data into action to improve service levels and bottom-line results across the region.

Sheryl Ochieng

Data Analyst, Writer, Data Annotator, +2

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I am a Senior Logistics and Transportation Manager known for data-driven decision-making and the ability to align operations, customer satisfaction, and business objectives across the Southeastern United States. I lead intermodal, FTL, and LTL operations with a strong focus on DOT compliance, dispatch and fleet management, and customer service leadership, paired with pricing strategy and management consulting for performance improvement. I have a proven track record of progressing from frontline customer service and logistics roles to multi-location leadership, consistently turning data into action to improve service levels and bottom-line results across the region.…I am a Senior Logistics and Transportation Manager known for data-driven decision-making and the ability to align operations, customer satisfaction, and business objectives across the Southeastern United States. I lead intermodal, FTL, and LTL operations with a strong focus on DOT compliance, dispatch and fleet management, and customer service leadership, paired with pricing strategy and management consulting for performance improvement. I have a proven track record of progressing from frontline customer service and logistics roles to multi-location leadership, consistently turning data into action to improve service levels and bottom-line results across the region.

Available to hire

I am a Senior Logistics and Transportation Manager known for data-driven decision-making and the ability to align operations, customer satisfaction, and business objectives across the Southeastern United States. I lead intermodal, FTL, and LTL operations with a strong focus on DOT compliance, dispatch and fleet management, and customer service leadership, paired with pricing strategy and management consulting for performance improvement.

I have a proven track record of progressing from frontline customer service and logistics roles to multi-location leadership, consistently turning data into action to improve service levels and bottom-line results across the region.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Transportation Manager at MainOcean Carolinas

January 1, 2024 - Present

Senior leader for transportation and logistics operations overseeing intermodal, FTL, and LTL services across multiple Southeast locations. Responsible for DOT compliance, dispatch and fleet management; leads cross-functional teams including dispatchers, customer service representatives, and drivers to ensure on-time service and cost efficiency. Oversees end-to-end traffic and dispatch operations, including port coordination, container off-hire, equipment utilization, and maintenance dispatch. Executes intermodal operations using Trinium (TMS), PortPro, Navis, GoPort, and SCPA Port Manager; manages vendor dispatch, purchase orders, and payments using NetSuite (SAP) and QuickBooks. Processes weekly driver payroll and oversees vendor compensation. Conducts cost-to-revenue and performance analysis using SPSS to drive pricing and operational improvements. Leads sales support and quote generation; responsible for performance reviews, coaching, and development of logistics staff.

Senior Domain Expert and Reviewer at Mercor Intelligence

August 1, 2025 - April 1, 2026

Senior Domain Expert and Reviewer providing evaluation of expert content submissions to strengthen logic and rigor in AI modeling and outputs related to logistics and transportation. Reviews complex content for alignment with domain principles and methodologies. Provides clear, structured feedback to AI research teams and collaborates with subject matter experts to ensure consistency, relevance, and coverage across datasets. Contributes relevant data and annotations toward development of accurate AI models in logistics.

Logistics Dispatch Supervisor at MainOcean Logistics LLC

February 28, 2022 - August 11, 2024

Vendor dispatch via NetSuite (SAP) including creation and payment of Purchase Orders. Analyzes logistical costs against company revenue using SPSS and adjusts rates as needed. Intermodal dispatching using Trinium (TMS), PortPro, GoPort and SCPA Port Manager; pulls inbound containers from the port and outbound to the port. Schedules third-party port transactions, pickups, and drop-offs. Off-hire container management. LTL dispatch local deliveries from the warehouse. Navis dispatch. Posts and verifies drivers’ pay. Ensures drivers have the correct paperwork for shipments.

Logistics & Customer Service Representative at Philadelphia Truck Lines (PTL)

January 1, 2021 - February 28, 2022

Primary customer service contact handling shipment inquiries, service updates, and issue resolution. Supported intermodal and warehouse transportation operations, coordinating freight movement and delivery schedules. Performed intermodal dispatching using PortPro, GoPort, and SCPA Port Manager. Scheduled third-party port transactions, including pickups and drop-offs. Dispatched local warehouse deliveries using NuVizz. Verified paperwork for drivers and freight releases; assisted dispatch and operations teams with appointment scheduling, load coordination, and service troubleshooting. Ensured compliance with customer requirements and internal procedures.