Zhong Tian Ai

Supported Relationship Managers in serving high-net-worth and corporate clients by delivering tailored financial and investment solutions across credit, deposit, and treasury products. Conducted financial statement analysis and market research to assess clients’ creditworthiness and identify opportunities for portfolio diversification and yield enhancement. Assisted in the preparation of client pitch books and credit proposals, aligning recommendations with clients' long-term financial goals and risk profiles. Collaborated with product teams and compliance officers to ensure seamless client onboarding, familiar with KYC/AML regulations, and timely execution of transactions. Developed strong communication and advisory skills through exposure to client meetings and cross-border relationship management in a dynamic international banking environment.

Managed and updated product listings across Shopee, Lazada, and TikTok, improving product visibility and reducing listing errors. Conducted competitor analysis and pricing research, providing weekly reports that informed marketing and discount strategies. Coordinated with logistics and customer service teams to resolve delivery delays and ensure smooth order fulfillment. Supported promotional campaigns by tracking sales data and preparing performance dashboards in Excel.

Assisted customers in selecting suitable products by providing in-depth knowledge of features, benefits, and promotions. Handled 200+ transactions weekly via POS system, ensuring accuracy in cash and credit reconciliation. Resolved customer issues on the spot, improving satisfaction scores and reducing repeat complaints. Contributed to sales campaigns by gathering customer feedback and reporting consumer trends to the management team.