Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm a passionate and results-driven professional with a strong background in merchandising, customer care, and business development within the fashion and retail sectors. I thrive on building strong client relationships, identifying growth opportunities, and delivering measurable results. I bring a collaborative, energetic approach to cross-functional teams and aim to drive revenue while delivering exceptional service. I excel at leveraging market insights, coordinating with production and logistics, and ensuring quality and timely delivery across product lines. My proactive mindset and communication skills enable me to navigate complex supply chains and align stakeholders toward common goals.…I'm a passionate and results-driven professional with a strong background in merchandising, customer care, and business development within the fashion and retail sectors. I thrive on building strong client relationships, identifying growth opportunities, and delivering measurable results. I bring a collaborative, energetic approach to cross-functional teams and aim to drive revenue while delivering exceptional service. I excel at leveraging market insights, coordinating with production and logistics, and ensuring quality and timely delivery across product lines. My proactive mindset and communication skills enable me to navigate complex supply chains and align stakeholders toward common goals.

Nirma Madurasinghe

Merchandiser, Brand Designer, Product Designer, +1





I'm a passionate and results-driven professional with a strong background in merchandising, customer care, and business development within the fashion and retail sectors. I thrive on building strong client relationships, identifying growth opportunities, and delivering measurable results. I bring a collaborative, energetic approach to cross-functional teams and aim to drive revenue while delivering exceptional service. I excel at leveraging market insights, coordinating with production and logistics, and ensuring quality and timely delivery across product lines. My proactive mindset and communication skills enable me to navigate complex supply chains and align stakeholders toward common goals.…I'm a passionate and results-driven professional with a strong background in merchandising, customer care, and business development within the fashion and retail sectors. I thrive on building strong client relationships, identifying growth opportunities, and delivering measurable results. I bring a collaborative, energetic approach to cross-functional teams and aim to drive revenue while delivering exceptional service. I excel at leveraging market insights, coordinating with production and logistics, and ensuring quality and timely delivery across product lines. My proactive mindset and communication skills enable me to navigate complex supply chains and align stakeholders toward common goals.

Available to hire

I’m a passionate and results-driven professional with a strong background in merchandising, customer care, and business development within the fashion and retail sectors. I thrive on building strong client relationships, identifying growth opportunities, and delivering measurable results. I bring a collaborative, energetic approach to cross-functional teams and aim to drive revenue while delivering exceptional service.

I excel at leveraging market insights, coordinating with production and logistics, and ensuring quality and timely delivery across product lines. My proactive mindset and communication skills enable me to navigate complex supply chains and align stakeholders toward common goals.

Skills

Canva

CRM

Experience Level

Canva

Expert

CRM

Expert

Language

English

Fluent

Sinhala, Sinhalese

Fluent

Work Experience

Executive – Accessories Buyer & Apparel Merchandiser at Paris Group – Bronze HQ Distribution & Trading FZE | UAE

February 1, 2025 - May 1, 2026

Executive role responsible for buying shoes, bags, and wallets; sourcing products, negotiating supplier terms, and shaping the product mix. Managed apparel production by coordinating with factories to ensure timely delivery and quality, while maintaining cost efficiency. Built and maintained strong vendor relationships, tracked costing and order execution from sampling to bulk production, and led sample approvals. Conducted market research to capture trends and competitive insights and collaborated with marketing, production, and logistics for seamless product delivery.

Executive – Sales & Merchandiser at Millennium Fashions Industries Limited | UAE

May 1, 2024 - December 1, 2024

Executive role handling key accounts for River Island, Lipsy, and Lili Blanc. Built client relationships, supported new client acquisition, and ensured collections aligned with trends through market research and competitor analysis. Contributed to sales forecasting and performance monitoring, identified improvement opportunities, and oversaw production timelines, quality control, and issue resolution. Collaborated across marketing, production, and logistics to ensure on-time deliveries.

Executive – Merchandiser at Star Garments Group | Sri Lanka

November 1, 2021 - April 30, 2024

Merchandiser for brands including Bombas, Ralph Lauren, Jones New York, Bedhead. Engaged with customers to address inquiries and ensure satisfaction. Conducted costing analyses to optimize budgets and procurement for samples, trims, and embellishments; led trim sourcing and BOM-based allocation. Coordinated fit samples and production approvals, negotiated with suppliers on pricing and terms, and managed supply chain and scheduling to support timely production.

Executive – Customer Care at Dialog Axiata PLC | Sri Lanka

July 1, 2021 - November 1, 2021

Delivered timely customer service via phone, email, and live chat; resolved complex technical issues, billing discrepancies, and service disruptions. Provided accurate product and service information, collaborated with technical and sales teams to expedite resolutions, and consistently met targets for call resolution time and customer satisfaction.

Executive – Social Media Coordinator at Dyechem | Sri Lanka

March 1, 2020 - June 1, 2021

Monitored social media channels, responded to inquiries and comments, and analyzed performance metrics to refine campaigns. Engaged with online communities to build a loyal following, driving traffic and conversions. Collaborated with marketing, design, and sales to align social media with business goals.