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Akshay Asankudiparambil Sreekumar

Available to hire

Hi, I’m Akshay. I’m a creatively driven professional with a background in customer service, marketing, and digital communications.

About

Hi, I’m Akshay. I’m a creatively driven professional with a background in customer service, marketing, and digital communications. I enjoy solving problems, improving customer experiences, and collaborating with teams to deliver results. I’m currently a Crew Member at McDonald’s in Newcastle upon Tyne, UK, where I’m gaining hands-on customer service experience while pursuing a Masters in Business and Marketing and a Diploma in Digital Marketing. I’m excited to leverage content, digital channels, and collaboration to connect with audiences and build meaningful experiences.

  • 1 year's experience
  • Joined May 2026

Languages

  • EnglishAdvanced

Industry experience

  • Retail
  • Professional Services
  • Education
  • Media & Entertainment

Work experience

Customer Support Executive · BrownLoaf Pvt LtdAug 2023 – Aug 2024 · 1 yr 1 mo

Handled customer complaints by phone and email, resolving most of them within the agreed time and maintaining high customer satisfaction. Investigated complaints by speaking to internal teams and checking account records to identify the cause and prevent recurrence.

Education

Masters in Business and Marketing · Bangor University2024 – 2025
Diploma of Digital Marketing · ICT Academy of Kerala2024
Bachelors of English Language and Communication · Sree Sankara College, MG University Kalady, Kerala2020 – 2023

Certifications and awards

Forage Sales Job Simulation Certificate2030 – 2026
CBDRE's Forage2030 – 2026
Walmart US Area Manager certificate on Forage2030 – 2026

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