Delivery Coordinator (Outdoor & Adventure Sports) at Hideout Youth Zone

Led end-to-end delivery of youth-focused programs, coordinating multidisciplinary teams to deliver safe, compliant, and user-centered activities across both on-site and off-site environments. Set delivery objectives, allocated workloads across a 7-person team, monitored progress, removed blockers, and ensured delivery outcomes aligned with user needs and organizational standards. Interpreted complex operational, legal, and safeguarding requirements, translating them into clear, structured workflows and guidance suitable for non-technical users. Produced delivery plans for multi-location programs including resource planning, risk management, stakeholder communication, logistics scheduling, and dependency mapping. Implemented continuous improvement processes using feedback, incident reviews, and engagement data to refine delivery workflows and enhance performance. Acted as a central coordination point between internal teams, external partners, suppliers, and safeguarding leads to ensure

Digital Product Creator & Content Delivery Lead at Self-employed

Managed full end-to-end delivery of digital learning products for an online audience of over 150,000, including scripting, requirements analysis, research, content design, quality assurance, publishing, and performance evaluation. Translated complex historical and sociopolitical topics into clear, accessible digital learning materials designed for diverse user needs. Used analytics, user behavior data, and engagement patterns to iterate product design, address learning gaps, and improve retention metrics. Coordinated production workflows using digital tools for scripting, storyboard­ing, editing, visual design, and delivery across multiple platforms. Managed delivery timelines, version control, backlogs, and iterative releases, applying agile principles to refine content and improve product quality.

Digital Operations & E-commerce Manager at Tomorrow’s Artefacts

Translated complex product specifications and technical information into clear, customer-friendly digital content. Collaborated with designers, suppliers, and operational staff to improve product accuracy, usability, and customer learning materials. Created written, visual, and digital content for blogs, product pages, and marketing channels to support user understanding. Identified issues in digital workflows and implemented improvements. Managed inventory planning using analytics and forecasting tools.

Assistant Service Manager (Interim), Delivery & Operations at Active iTrain

Supported delivery of service improvements, coordinating between management, staff, and suppliers to ensure smooth operational outcomes. Managed risks and incidents, implemented mitigation plans, and ensured compliance with organizational standards. Delivered training, coached staff on new processes, and supported continuous improvement of service workflows.