Results-driven and highly organized professional with a track record of managing complex, multi-channel operations and delivering exceptional customer experiences. Skilled at building relationships, resolving issues proactively, and keeping workflows on track across fast-moving environments. Seeking a Business Development Representative opportunity to contribute to pipeline growth and client acquisition in the HCM/SaaS space, leveraging strong communication, CRM/platform management, and problem-solving skills across logistics, customer support, and digital marketing.…

SOPHIA CUGLIANDRO

Results-driven and highly organized professional with a track record of managing complex, multi-channel operations and delivering exceptional customer experiences. Skilled at building relationships, resolving issues proactively, and keeping workflows on track across fast-moving environments. Seeking a Business Development Representative opportunity to contribute to pipeline growth and client acquisition in the HCM/SaaS space, leveraging strong communication, CRM/platform management, and problem-solving skills across logistics, customer support, and digital marketing.…

Available to hire

Results-driven and highly organized professional with a track record of managing complex, multi-channel operations and delivering exceptional customer experiences. Skilled at building relationships, resolving issues proactively, and keeping workflows on track across fast-moving environments.

Seeking a Business Development Representative opportunity to contribute to pipeline growth and client acquisition in the HCM/SaaS space, leveraging strong communication, CRM/platform management, and problem-solving skills across logistics, customer support, and digital marketing.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Distribution & Operations Coordinator at Erika Pena (Fashion Brand)
January 1, 2026 - Present
Managed end-to-end order processing across online, wholesale, consignment, and private label channels with high-volume throughput and minimal errors. Served as primary point of contact for customer inquiries via email, social media, and WhatsApp, resolving shipping issues, returns, refunds, and chargebacks. Coordinated global logistics with 3PL partner (GONPACK USA) and carriers (DHL), ensuring on-time fulfillment and accurate documentation. Maintained CRM-adjacent systems (Shopify, ShipEdge, Gorgias) to prevent duplicate orders and align fulfillment across regions. Produced weekly and monthly performance reports, providing proactive updates to internal teams and logistics partners. Collaborated cross-functionally with production teams to manage inbound shipments and purchase orders from China.
Distribution at Erika Pena
January 1, 2026 - Present
Managed end-to-end order processing across online, wholesale, consignment, private label, and special orders. Coordinated global distribution and logistics, including shipment preparation, packing, and documentation (packing lists, airway bills). Liaised with 3PL partner (GON PACK USA) to oversee stock replenishment and order fulfillment operations. Maintained communication with logistics providers (DHL and local couriers) to ensure timely delivery. Monitored order fulfillment timelines, provided tracking updates, and ensured on-time delivery performance. Delivered customer support across social media, email, and WhatsApp, resolving inquiries and issues efficiently. Handled returns, refunds, exchanges, store credits, and chargeback disputes with accurate documentation. Tracked shipping issues, including lost or delayed deliveries. Maintained back-order systems and ensured accurate inventory and order tracking across platforms. Prepared bulk shipments to US warehouse, ensuring QC and pr
Social Media Marketing Associate at 4W ard Companies
October 1, 2025 - December 31, 2025
Developed and executed social media strategies to drive brand awareness and promote real estate listings. Designed Instagram content and short-form video (Reels) using Canva and maintained a consistent twice-weekly posting cadence.
Social Media Marketing at Ward Companies
October 1, 2025 - December 31, 2025
Developed and implemented social media marketing strategies to promote brand awareness and listings. Designed engaging Instagram content using Canva, including graphics and reels, and managed a consistent posting schedule to boost audience engagement. Created and edited reels to highlight properties and company updates. Scheduled and analyzed performance metrics to refine content and outreach.
Social Media Marketing Associate at Compass Real Estate
May 1, 2025 - December 31, 2025
Created and managed Instagram and Facebook content, posting twice weekly to promote listings and increase audience engagement. Developed client outreach and event initiatives that grew client base engagement by 10%. Supported client communications, scheduling, and marketing material coordination.
Operations & Sales Associate at Alo Yoga
January 1, 2025 - May 31, 2025
Supported key retail operations including shipment processing, floor replenishment, supply management, and visual merchandising. Resolved guest needs quickly and effectively using product knowledge to drive sales and ensure customer satisfaction. Analyzed store metrics with leadership to identify growth opportunities and optimize floor coverage.
Brand Educator at Lululemon
October 1, 2023 - September 30, 2024
Delivered a personalized guest experience by assessing needs and providing tailored product education and purchase solutions. Executed omnichannel transactions including buy online/pickup in-store, phone sales, and ship-from-store programs. Maintained an inclusive team environment with a focus on integrity and guest connection.
Educator at Lululemon
October 1, 2023 - September 30, 2024
Educated customers on product features and fit to enhance shopping experience. Supported in-store operations, merchandising, and customer engagement. Helped drive store performance through thoughtful service and knowledge sharing.
Educator at Alo Yoga
October 1, 2023 - September 30, 2024
Interacted with guests to ensure a great guest experience in a client-focused environment; assessed guest needs for customized, effective purchase and return solutions and support. Provided product education by articulating value and benefits. Facilitated a seamless guest experience by welcoming and guiding guests, communicating with team, and maintaining an inviting store atmosphere. Demonstrated strong product knowledge and contributed to a positive, inclusive team culture.
Sales Associate at Steve Madden
July 1, 2022 - February 28, 2023
Greeted customers and delivered best-in-class service. Conducted payment transactions and maintained store standards. Assisted with floor moves, merchandising, and store maintenance; managed stock room operations, replenishments, and returns. Demonstrated salesmanship, assisted customers with product selection, and supported overall store performance.

Education

Associate's Degree at Palm Beach State College
January 1, 2023 - June 2, 2026
Study Abroad Program at Colorado State University
September 1, 2024 - January 1, 2024
Associate's Degree (In Progress) at Palm Beach State College
January 1, 2023 - August 11, 2026
Associate's Degree (In Progress) at Palm Beach State College
January 1, 2023 - August 11, 2026
Study Abroad (Semester at Sea) - Completed at Colorado State University
January 11, 2030 - August 11, 2026

Qualifications

Study Abroad — Semester at Sea (Colorado State University) — completed 4-month voyage
January 11, 2030 - August 11, 2026

Industry Experience

Retail, Education, Media & Entertainment, Professional Services, Software & Internet, Travel & Hospitality, Real Estate & Construction, Transportation & Logistics, Wholesale & Distribution

Skills

Experience Level