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I’m Balanga Ntumba, a customer-focused professional with over four years of hands-on experience in retail, warehousing, and logistics. I excel at keeping products available, optimizing store displays, and delivering great service under pressure. I’m currently a Retail Merchandiser with Crew Services in Melbourne and I bring a practical design mindset from my architectural studies to operations and merchandising. I am seeking a growth-oriented role in operations, retail, or corporate logistics where I can leverage my hands-on experience, problem-solving skills, and ongoing design education to make meaningful contributions and drive efficiency.…I’m Balanga Ntumba, a customer-focused professional with over four years of hands-on experience in retail, warehousing, and logistics. I excel at keeping products available, optimizing store displays, and delivering great service under pressure. I’m currently a Retail Merchandiser with Crew Services in Melbourne and I bring a practical design mindset from my architectural studies to operations and merchandising. I am seeking a growth-oriented role in operations, retail, or corporate logistics where I can leverage my hands-on experience, problem-solving skills, and ongoing design education to make meaningful contributions and drive efficiency.

Balanga Tom Ntumba

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I’m Balanga Ntumba, a customer-focused professional with over four years of hands-on experience in retail, warehousing, and logistics. I excel at keeping products available, optimizing store displays, and delivering great service under pressure. I’m currently a Retail Merchandiser with Crew Services in Melbourne and I bring a practical design mindset from my architectural studies to operations and merchandising. I am seeking a growth-oriented role in operations, retail, or corporate logistics where I can leverage my hands-on experience, problem-solving skills, and ongoing design education to make meaningful contributions and drive efficiency.…I’m Balanga Ntumba, a customer-focused professional with over four years of hands-on experience in retail, warehousing, and logistics. I excel at keeping products available, optimizing store displays, and delivering great service under pressure. I’m currently a Retail Merchandiser with Crew Services in Melbourne and I bring a practical design mindset from my architectural studies to operations and merchandising. I am seeking a growth-oriented role in operations, retail, or corporate logistics where I can leverage my hands-on experience, problem-solving skills, and ongoing design education to make meaningful contributions and drive efficiency.

Available to hire

I’m Balanga Ntumba, a customer-focused professional with over four years of hands-on experience in retail, warehousing, and logistics. I excel at keeping products available, optimizing store displays, and delivering great service under pressure. I’m currently a Retail Merchandiser with Crew Services in Melbourne and I bring a practical design mindset from my architectural studies to operations and merchandising.

I am seeking a growth-oriented role in operations, retail, or corporate logistics where I can leverage my hands-on experience, problem-solving skills, and ongoing design education to make meaningful contributions and drive efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Retail Merchandiser & Crew Member at Crew Services

April 1, 2024 - Present

Merchandised store displays and ensured product availability aligned with promotional strategies. Assisted customers with product inquiries, delivering high satisfaction scores based on feedback. Coordinated with store management and suppliers to maintain inventory levels and planograms.

Voice Pick Packer at APS Group

January 1, 2024 - June 1, 2024

Processed over 200+ orders daily, maintaining a 99% accuracy rate in order fulfillment. Reduced stock errors by improving inventory labelling and zone stocking. Supported safety compliance through daily equipment checks and hazard assessments.

Labourer at Corestaff

January 1, 2022 - December 31, 2023

Assisted with manual labor tasks including site setup, clean-up, and tool handling on commercial sites. Conducted safety checks, reducing on-site hazards and ensuring compliance. Proven reliability with high shift attendance and flexibility on varied job sites.

Crew Member at McDonald’s

January 1, 2020 - December 31, 2022

Delivered quality customer service during high-volume periods. Mentored new hires in food safety protocols and service standards. Managed inventory and restocked supplies to maintain workflow during peak hours.

Retail Volunteer at Salvation Army (Salvos) & Vinnies

January 1, 2020 - December 31, 2020

Supported donation intake, sorting, and display of goods. Maintained product quality and store organization, enhancing shopper experience.