Available to hire
I’m Dionisios Miliaresis, a software licensing and customer success professional based in Athens, Greece. I bring 10+ years in licensing compliance, entitlement management, and ERP-driven operations to help enterprise clients stay compliant and productive.
Beyond licensing, I have hands-on experience in store management and team leadership, delivering operational efficiency and strong customer satisfaction through proactive problem solving and cross-functional collaboration.
Language
Greek, Modern
Fluent
English
Advanced
Work Experience
Software Licensing Specialist at Estarta Solutions
January 1, 2025 - October 1, 2025Supported software licensing lifecycle for enterprise clients, including activation, validation, and issue resolution. Managed Cisco licensing and entitlement validation to ensure contract compliance. Served as case owner for licensing and technical support requests, delivering end-to-end resolutions. Conducted Webex sessions to troubleshoot licensing issues and collaborated with Cisco TAC and internal teams to resolve discrepancies and optimize service delivery. Handled contract validation, service eligibility, and license-related escalations.
Customer Success Specialist at Estarta Solutions
March 1, 2024 - January 1, 2025Onboarded new clients, delivered onboarding sessions and product presentations, acting as the primary point of contact to improve engagement and retention. Proactively identified service issues and coordinated with technical teams for timely resolution. Managed customer accounts and ensured a smooth post-sales experience.
Senior Customer Service Representative at Estarta Solutions
March 1, 2023 - March 1, 2024Managed high-volume customer interactions across multiple channels, improved resolution time by efficiently routing and handling support cases. Resolved technical and service-related issues independently when possible. Validated service eligibility and handled complex entitlement cases.
Toll Booth Cashier at Attiki Odos
May 1, 2021 - March 1, 2023Handled high-volume transactions while maintaining accuracy and efficiency. Provided customer service in time-sensitive conditions.
E-commerce & Warehouse Operations at E-shop
April 1, 2020 - May 1, 2021Managed order processing, logistics, invoicing, and inventory using Bmind ERP system, improving workflow efficiency and order accuracy. Coordinated warehouse operations and reduced delays in order fulfillment. Handled pricing, order execution, and customer inquiries while maintaining smooth operational flow.
Store Manager at Capital Exchange
December 1, 2018 - March 1, 2020Oversaw store performance, staff, and financial operations. Set and adjusted exchange rates based on market conditions, ensuring competitiveness and profitability. Managed customer escalations and improved service handling efficiency. Supported structured financial processes aligned with system-based workflows.
Store Manager / Head Cashier at K-Change
January 1, 2011 - February 1, 2018Managed daily operations, staff supervision, and financial transactions using Singular Logic (K-Change) ERP system. Set exchange rates and monitored pricing strategies to align with market trends. Generated reports and monitored financial performance, ensuring accuracy and compliance. Optimized operational processes, improving efficiency and customer service delivery. Handled escalations in a high-volume environment.
Education
Qualifications
Industry Experience
Software & Internet, Professional Services, Retail
Hire a Content Creator
We have the best content creator experts on Twine. Hire a content creator in Athens today.