Athira M Nair
Results-driven business development and customer support professional with experience in CRM management, customer communication, lead coordination, and workflow coordination.
About
Results-driven business development and customer support professional with experience in CRM management, customer communication, lead coordination, and workflow coordination. Skilled in maintaining accurate client records, resolving enquiries, and supporting client onboarding through clear documentation and stakeholder communication.
Known for coordinating cross-functional outreach activities, preparing presentations and business documents, and improving operational processes to support daily targets and service delivery. Proficient with CRM and productivity tools including Google Workspace and MS Office.
- 4 years' experience
- Joined June 2026
Industry experience
- Media & Entertainment
- Professional Services
- Retail
- Financial Services
- Education
Work experience
Managed inbound customer enquiries via calls, emails, and digital platforms. Maintained CRM systems and customer records with high accuracy. Coordinated customer communication and supported issue resolution processes to ensure timely service delivery. Contributed to workflow improvements and operational efficiency. Collaborated with internal teams to meet daily operational targets and support overall customer engagement activities.
Handled CRM management and customer engagement communication. Assisted with lead generation and customer retention activities, ensuring follow-ups and accurate tracking. Prepared presentations and communication materials for client outreach. Analyzed customer trends to support reporting activities and operational decision-making. Coordinated with internal teams to improve communication workflows and lead-handling processes.
Supported stakeholder communication and reporting workflows by maintaining internal records and coordinating day-to-day activities. Assisted with client communication and vendor coordination. Supported onboarding communication and provided operational administration support to help ensure smooth customer and vendor interactions.
Education
Certifications and awards
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