Hi, I’m Teresa Ortigoza Malo, a Valencia-based marketing professional with a passion for digital storytelling and guest experience. I love crafting authentic content, managing social media, and using data to improve engagement and results. I’m currently pursuing opportunities in hospitality or digital marketing where I can blend customer service with strategic marketing. I enjoy learning new tools, collaborating with teams, and turning insights into tangible growth.

Teresa Ortigoza Malo

Hi, I’m Teresa Ortigoza Malo, a Valencia-based marketing professional with a passion for digital storytelling and guest experience. I love crafting authentic content, managing social media, and using data to improve engagement and results. I’m currently pursuing opportunities in hospitality or digital marketing where I can blend customer service with strategic marketing. I enjoy learning new tools, collaborating with teams, and turning insights into tangible growth.

Available to hire

Hi, I’m Teresa Ortigoza Malo, a Valencia-based marketing professional with a passion for digital storytelling and guest experience. I love crafting authentic content, managing social media, and using data to improve engagement and results.
I’m currently pursuing opportunities in hospitality or digital marketing where I can blend customer service with strategic marketing. I enjoy learning new tools, collaborating with teams, and turning insights into tangible growth.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate

Language

Spanish; Castilian
Fluent
Catalan; Valencian
Advanced
English
Advanced
Italian
Advanced

Work Experience

Front Desk Agent at Hotel Venezia Plaza Centro
May 1, 2023 - August 1, 2025
Guest services including check-in/check-out, reservations, cash handling and invoicing; supported hotel operations and guest relations in Valencia.
Marketing Assistant at Esparta Digital
February 1, 2023 - June 1, 2023
Involved in inbound marketing, CRM and email marketing; creation of content for social media and client collaboration; assisted with marketing assets and campaigns.
Intern at UP! Hostel Valencia
November 1, 2018 - February 1, 2019
Internship supporting hostel operations, social media content and guest services.
Intern at CJO Kontakt
October 1, 2019 - December 1, 2019
Internship in Poznań, Poland focusing on contact management and client communications.
Erasmus+ Internship at University of Trieste
September 1, 2017 - February 1, 2018
Erasmus+ exchange with study and related professional activities.
Front Desk Agent at Hotel Valencia Plaza Centro
May 1, 2023 - August 1, 2025
Front desk operations including reception, check-in/check-out, guest services, cash handling and invoicing.
Front Desk Agent / Call Center Assistant at Esparta Digital Marketing Agency
February 1, 2023 - June 1, 2023
Front desk/call center support; inbound marketing tasks; HubSpot CRM usage; sales and client communications.
Intern at Up! Hostel
November 1, 2018 - February 1, 2019
Internship involving reception duties and guest services.

Education

Laurea in Turismo at Università di Valencia
January 1, 2015 - January 1, 2019
Erasmus+ Exchange at Università degli Studi di Trieste
January 1, 2017 - January 1, 2018
Laurea in Turismo at UNIR (Universidad Internacional de La Rioja)
January 1, 2015 - January 1, 2019
Master in Marketing Digitale at IE Business School
January 1, 2022 - January 1, 2023

Qualifications

Master in Gestione del Marketing Strategico
January 1, 2022 - January 1, 2023
Master in Marketing Digitale
January 1, 2025 - June 3, 2026
Strategia e gestione dei contenuti digitali sui social
January 11, 2030 - June 3, 2026
HubSpot CRM Certification
January 11, 2030 - June 24, 2026

Industry Experience

Media & Entertainment, Professional Services, Education, Travel & Hospitality, Software & Internet