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I am a detail-oriented Virtual Assistant and Customer Support professional with 8+ years of experience supporting global clients. I currently work as a Virtual Assistant / Online Business Manager, managing operations, client communication, and administrative workflows remotely. I excel at helping US-based clients across time zones, maintaining high service standards, and delivering timely results. I am known for reliability, clear communication, and proactive problem-solving.…I am a detail-oriented Virtual Assistant and Customer Support professional with 8+ years of experience supporting global clients. I currently work as a Virtual Assistant / Online Business Manager, managing operations, client communication, and administrative workflows remotely. I excel at helping US-based clients across time zones, maintaining high service standards, and delivering timely results. I am known for reliability, clear communication, and proactive problem-solving.

S. Ibtisam

Project Manager, Content Producer, Content Creator, +2

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I am a detail-oriented Virtual Assistant and Customer Support professional with 8+ years of experience supporting global clients. I currently work as a Virtual Assistant / Online Business Manager, managing operations, client communication, and administrative workflows remotely. I excel at helping US-based clients across time zones, maintaining high service standards, and delivering timely results. I am known for reliability, clear communication, and proactive problem-solving.…I am a detail-oriented Virtual Assistant and Customer Support professional with 8+ years of experience supporting global clients. I currently work as a Virtual Assistant / Online Business Manager, managing operations, client communication, and administrative workflows remotely. I excel at helping US-based clients across time zones, maintaining high service standards, and delivering timely results. I am known for reliability, clear communication, and proactive problem-solving.

Available to hire

I am a detail-oriented Virtual Assistant and Customer Support professional with 8+ years of experience supporting global clients. I currently work as a Virtual Assistant / Online Business Manager, managing operations, client communication, and administrative workflows remotely.

I excel at helping US-based clients across time zones, maintaining high service standards, and delivering timely results. I am known for reliability, clear communication, and proactive problem-solving.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Hindi

Intermediate

Tamil

Intermediate

Work Experience

Senior Process Executive – Voice at Cognizant Technology Solutions

January 1, 2018 - April 1, 2019

Delivered high-quality customer support for international clients; managed insurance claims, including review and reprocessing of denied claims; maintained SLA compliance and ensured timely issue resolution; recognized multiple times as a Top Performer; collaborated with cross-functional teams to improve service outcomes.

Contact Centre Executive at DHL

March 1, 2014 - September 1, 2017

Supported global customers with shipment booking and tracking; resolved delivery, customs, and logistics-related issues; awarded Best Contact Centre Executive of the Year; maintained excellent customer satisfaction ratings; handled high call volumes while ensuring quality service.

Process Associate at Tata Consultancy Services (TCS)

June 1, 2011 - February 1, 2014

Managed customer service operations and transaction processing; resolved customer concerns within defined turnaround time; recognized as Top Performer; ensured accuracy and compliance in all transactions.