Hi, I’m Mike Fernando. I’m a customer service professional with 5 years of experience delivering friendly, efficient support while upholding the brand image and ensuring customer retention. Currently, I’m pursuing a Bachelor’s in ICT at Turku University of Applied Sciences and a Diploma in Aircraft Maintenance Engineering, reflecting my commitment to continuous learning and versatility across fields. I thrive on helping customers, collaborating with teammates, and handling diverse responsibilities with a positive, proactive approach.…

Mike Fernando

Hi, I’m Mike Fernando. I’m a customer service professional with 5 years of experience delivering friendly, efficient support while upholding the brand image and ensuring customer retention. Currently, I’m pursuing a Bachelor’s in ICT at Turku University of Applied Sciences and a Diploma in Aircraft Maintenance Engineering, reflecting my commitment to continuous learning and versatility across fields. I thrive on helping customers, collaborating with teammates, and handling diverse responsibilities with a positive, proactive approach.…

Available to hire

Hi, I’m Mike Fernando. I’m a customer service professional with 5 years of experience delivering friendly, efficient support while upholding the brand image and ensuring customer retention.

Currently, I’m pursuing a Bachelor’s in ICT at Turku University of Applied Sciences and a Diploma in Aircraft Maintenance Engineering, reflecting my commitment to continuous learning and versatility across fields. I thrive on helping customers, collaborating with teammates, and handling diverse responsibilities with a positive, proactive approach.

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Language

English
Fluent
Finnish
Beginner

Work Experience

Junior Research Consultant at Bell and Holmes, Cyprus
October 1, 2025 - Present
Contacting companies to gather information and feedback on different systems, depending on the project.
Fundraiser at Löydämme Oy
May 1, 2025 - June 1, 2025
Conducted door-to-door outreach to raise funds and awareness for MLL, handling donations.
Team Leader: Customer Service at Moresand Limited UK
October 1, 2018 - January 1, 2025
Determined customers’ requirements for travel and accommodation with basic knowledge of Global Distribution System (GDS). Suggested itineraries based on available travel routes and costs, and handled customer service queries via email and phone with professional etiquette.
Team Leader at Sandra Building Cleaning & Technical Services
February 1, 2018 - August 1, 2018
Delivered the best customer experience, analyzed needs and expectations, provided solutions, maximized profitability and efficiency, and maintained sales records for inventory control. Prepared daily agenda and handled all external customer calls.
Sales Representative at Deed Shoes
June 1, 2016 - February 1, 2018
Interacted with customers and understood needs. Cash handling, updating and maintaining daily reports.

Education

Bachelor’s in ICT at Turku University of Applied Sciences
January 1, 2025 - June 3, 2026
Diploma in Aircraft Maintenance Engineering at Asian Aviation Centre
January 1, 2014 - January 1, 2016
IGCSE Cambridge Examination at Arab Unity School
January 1, 2003 - January 1, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Other

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