Available to hire
I am a people-oriented HR and Community Coordination professional with 11 years of experience supporting teams, strengthening workplace culture, and delivering effective administrative and operational support. I am skilled at employee engagement, stakeholder communication, training support, and customer relationship management, with a strong ability to build trust, resolve issues, and foster positive environments. I bring hands-on experience in youth wellbeing programs, community engagement, and small business leadership, and I am passionate about supporting individuals, improving systems, and contributing to inclusive, people-focused organisations.
Work Experience
CRM Coordinator at Al Nabooda Automobiles
January 1, 2017 - December 31, 2018Managed end-to-end customer complaint resolution processes, ensuring timely handling and contributing to improved customer satisfaction and retention. Acted as liaison between management, technical teams, and legal departments to resolve complex or escalated cases, ensuring compliance with company policies and regulatory requirements. Designed and delivered staff training on customer service standards and after-sales processes, enhancing team performance and service consistency. Maintained and utilized the CDK CRM system to log, track, and close customer cases with data integrity. Handled a high volume of inbound and outbound calls, consistently meeting service level targets. Recorded meeting minutes and supported internal coordination to communicate action items and follow-ups across departments. Analyzed customer complaint trends and performance data, preparing reports for management to support continuous improvement initiatives. Resolved issues within 24–48 hour SLAs to ensure res
Ordering Assistant at Al Nabooda Automobiles, Volkswagen AUDI and Porsche
January 1, 2017 - December 31, 2017Collaborated with cross-functional teams including sales, logistics, and procurement to coordinate vehicle ordering and delivery processes, ensuring alignment between customer demand and inventory. Managed end-to-end purchase order processing, including raising, tracking, and updating orders, while maintaining accurate records. Placed and monitored vehicle orders with manufacturers, ensuring all specifications—model, colour, and features—were accurately captured and aligned with customer requirements. Tracked incoming vehicle shipments and proactively followed up on delivery schedules to minimise delays and ensure timely fulfilment. Built and maintained detailed operational records and generated reports to support planning, forecasting, and decision-making. Coordinated closely with sales teams to provide updates on order status, resolve discrepancies, and ensure a seamless customer experience from order placement to delivery. Handled invoices, documentation, and compliance-related
Senior Office Administrator at Luxhabitat
January 1, 2014 - December 31, 2017Coordinated day-to-day office operations to ensure smooth workflow, including scheduling, documentation management, and internal coordination across departments while maintaining accurate HR and administrative records. Supported contract preparation, renewals, and documentation processes, working closely with legal and PRO teams to ensure full regulatory compliance and timely submission of all paperwork. Assisted the sales team with property listings and digital platform management, ensuring accurate data entry, timely updates, and improved visibility across online channels to support lead generation and client engagement. Managed a high volume of incoming calls and front-office communications, acting as the first point of contact for clients and stakeholders, and maintaining a professional, responsive environment. Oversaw office supply inventory and procurement, coordinating with external vendors to maintain an organized and efficient workplace.
Senior Sales Associate at Azadea Group ZARA
January 1, 2009 - December 31, 2014Delivered exceptional customer service, consistently meeting and exceeding sales targets. Built strong customer relationships to encourage repeat business and brand loyalty. Managed POS systems, cash handling, and end-of-day reconciliation. Actively upsold and cross-sold products to maximise revenue opportunities. Assisted in visual merchandising and store layout to enhance customer experience and drive sales. Supported stock control processes including inventory checks, replenishment, and stock rotation. Trained and supported new team members on sales techniques and customer service standards. Handled customer enquiries and complaints professionally, ensuring positive outcomes.
Founder at Afrusion Designs
January 1, 2023 - December 31, 2025Founded and managed Afrusion Designs, overseeing customer service, sales, and digital marketing across markets and online platforms. Led project execution, brand development, and marketing campaigns to grow the business while maintaining a focus on customer satisfaction and operational efficiency.
Youth Wellbeing Volunteer at Gladstone Neighbourhood House
January 1, 2021 - December 31, 2021Supported youth engagement activities and community wellbeing programs, collaborating with team members to deliver youth-focused events and outreach initiatives, fostering inclusive and supportive environments for young people.
Education
Diploma in Digital Marketing at Digital Marketing Institute
January 11, 2030 - January 1, 2021Qualifications
Diploma in Human Resources
January 11, 2030 - January 1, 2025Diploma in Child & Youth Intervention
January 11, 2030 - January 1, 2024Bachelor of Business Administration
January 11, 2030 - January 1, 2018Industry Experience
Professional Services, Education, Non-Profit Organization
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