Front Office Assistant at Jericho Road Community Health Center

Greeted and welcomed guests, provided excellent customer service; scheduled appointments and maintained calendars for multiple executives; maintained an organized front desk; responded to inquiries; collaborated with departments to coordinate interoffice communications; maintained confidentiality of sensitive information.

Youth Counselor at Community Action Organization

Monitored and documented behavior, progress, and incidents of youth; provided guidance to develop positive coping mechanisms; organized recreational activities promoting physical fitness, teamwork, creativity, and personal growth; ensured compliance with regulations and agency policies; provided direct care and supervision in a school setting; collaborated with teachers and case managers to coordinate comprehensive youth care.

Resident Coordinator at Buffalo City Mission

Administered medications under the five rights of medication administration; assisted homeless women with children with activities of daily living, shelter, and access to external resources for well-being.

Student Success Specialist at Bitwise Industries

Assisted with developing partnerships and collaborations with organizations within Western New York; helped students complete online workforce development classes (Website for Beginners, Mobile Friendly, JavaScript, and React); identified opportunities for collaboration with other institutions; maintained accurate records of student attendance and budget expenses in Salesforce; coordinated workshops, presentations, and events with local schools and community organizations.