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I am a detail-oriented mental health and client support professional with experience in crisis intervention, risk assessment, trauma-informed communication, documentation, and confidential record handling. I excel at supporting diverse and vulnerable populations in healthcare and community settings, using strong judgment, empathy, and a structured approach to guidelines. I work well independently, maintain accuracy under pressure, and contribute to quality, safety, and respectful communication in sensitive environments. I am committed to collaborating with teams to deliver compassionate, client-centered care.…I am a detail-oriented mental health and client support professional with experience in crisis intervention, risk assessment, trauma-informed communication, documentation, and confidential record handling. I excel at supporting diverse and vulnerable populations in healthcare and community settings, using strong judgment, empathy, and a structured approach to guidelines. I work well independently, maintain accuracy under pressure, and contribute to quality, safety, and respectful communication in sensitive environments. I am committed to collaborating with teams to deliver compassionate, client-centered care.

Manushi Hewa Pathirana

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I am a detail-oriented mental health and client support professional with experience in crisis intervention, risk assessment, trauma-informed communication, documentation, and confidential record handling. I excel at supporting diverse and vulnerable populations in healthcare and community settings, using strong judgment, empathy, and a structured approach to guidelines. I work well independently, maintain accuracy under pressure, and contribute to quality, safety, and respectful communication in sensitive environments. I am committed to collaborating with teams to deliver compassionate, client-centered care.…I am a detail-oriented mental health and client support professional with experience in crisis intervention, risk assessment, trauma-informed communication, documentation, and confidential record handling. I excel at supporting diverse and vulnerable populations in healthcare and community settings, using strong judgment, empathy, and a structured approach to guidelines. I work well independently, maintain accuracy under pressure, and contribute to quality, safety, and respectful communication in sensitive environments. I am committed to collaborating with teams to deliver compassionate, client-centered care.

Available to hire

I am a detail-oriented mental health and client support professional with experience in crisis intervention, risk assessment, trauma-informed communication, documentation, and confidential record handling. I excel at supporting diverse and vulnerable populations in healthcare and community settings, using strong judgment, empathy, and a structured approach to guidelines.

I work well independently, maintain accuracy under pressure, and contribute to quality, safety, and respectful communication in sensitive environments. I am committed to collaborating with teams to deliver compassionate, client-centered care.

Skills

Copywriting

Podcast Production

Experience Level

Copywriting

Expert

Podcast Production

Intermediate

Language

English

Fluent

Work Experience

Medical Office Administration at Medsleep

April 1, 2025 - May 1, 2026

Maintained accurate and confidential patient records, referrals, and appointment details in EMR systems, supporting continuity of care and documentation standards. Provided front-line support by answering calls, scheduling appointments, and responding to urgent concerns in a calm, organized, and client-centered manner. Assisted with insurance pre-authorizations, claims, invoicing, payment processing, and report preparation, contributing to coordinated care and efficient clinical operations. Supported the clinical team through organized documentation and timely communication to ensure smooth service delivery and accurate records.

Crisis Intervention Counsellor at Halton Women’s Place

May 1, 2023 - October 1, 2024

Established therapeutic rapport and offered empathetic support to women in crisis through phone and chat-based interventions. Completed intake and risk assessments and worked collaboratively with clients to create personalized safety plans. Helped maintain a trauma-informed, emotionally safe environment that supported trust, comfort, and respectful engagement. Expanded knowledge of community resources to support timely referrals and access to additional services. Applied conflict resolution and de-escalation skills to respond to difficult situations with composure, professionalism, and care.

Receptionist at Verismo Health

March 1, 2022 - August 1, 2022

Managed scheduling, intake, and daily clinic operations in a fast-paced walk-in setting serving diverse and marginalized communities. Worked collaboratively with the employer, physicians on duty, and patients to support smooth service delivery and positive and timely outcomes. Strengthened compassionate listening skills, customer service, and office administration through direct patient interactions. Connected patients with appropriate community resources, referrals, and follow-up services while maintaining confidentiality.

Resident Support Aide at Allendale Long Term Care Home

February 1, 2021 - December 1, 2021

Worked collaboratively with nurses, personal support workers, and dietary aides to enhance residents’ quality of life through empathetic communication and compassionate support. Applied psychological knowledge to support residents living with dementia and Parkinson’s disease, while building meaningful, respectful therapeutic relationships. Demonstrated initiative by anticipating/identifying needs and offering support to residents and staff, contributing to a caring and responsive environment.