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Hi there! I’m Carolina Mantilla, a hospitality and brand-experience specialist who loves turning ordinary moments into memorable guest experiences. With a background spanning hotel operations, brand partnerships, and social media content creation, I help teams deliver warm, cohesive experiences that reflect a brand’s personality. I thrive in fast-paced environments, coordinating cross-functional teams to launch campaigns, events, and guest experiences that resonate with diverse audiences. I’m curious, collaborative, and always looking for creative ways to elevate service, storytelling, and engagement.…Hi there! I’m Carolina Mantilla, a hospitality and brand-experience specialist who loves turning ordinary moments into memorable guest experiences. With a background spanning hotel operations, brand partnerships, and social media content creation, I help teams deliver warm, cohesive experiences that reflect a brand’s personality. I thrive in fast-paced environments, coordinating cross-functional teams to launch campaigns, events, and guest experiences that resonate with diverse audiences. I’m curious, collaborative, and always looking for creative ways to elevate service, storytelling, and engagement.

Carolina Mantilla

Social Media Manager, Brand Strategist, Content Producer, +1

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Hi there! I’m Carolina Mantilla, a hospitality and brand-experience specialist who loves turning ordinary moments into memorable guest experiences. With a background spanning hotel operations, brand partnerships, and social media content creation, I help teams deliver warm, cohesive experiences that reflect a brand’s personality. I thrive in fast-paced environments, coordinating cross-functional teams to launch campaigns, events, and guest experiences that resonate with diverse audiences. I’m curious, collaborative, and always looking for creative ways to elevate service, storytelling, and engagement.…Hi there! I’m Carolina Mantilla, a hospitality and brand-experience specialist who loves turning ordinary moments into memorable guest experiences. With a background spanning hotel operations, brand partnerships, and social media content creation, I help teams deliver warm, cohesive experiences that reflect a brand’s personality. I thrive in fast-paced environments, coordinating cross-functional teams to launch campaigns, events, and guest experiences that resonate with diverse audiences. I’m curious, collaborative, and always looking for creative ways to elevate service, storytelling, and engagement.

Available to hire

Hi there! I’m Carolina Mantilla, a hospitality and brand-experience specialist who loves turning ordinary moments into memorable guest experiences. With a background spanning hotel operations, brand partnerships, and social media content creation, I help teams deliver warm, cohesive experiences that reflect a brand’s personality.

I thrive in fast-paced environments, coordinating cross-functional teams to launch campaigns, events, and guest experiences that resonate with diverse audiences. I’m curious, collaborative, and always looking for creative ways to elevate service, storytelling, and engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

Danish

Beginner

Work Experience

Sales and Communications Intern at Cobod International A/S

June 1, 2021 - December 1, 2021

Operated within the sales department, focusing on printer sales for the Northern and Latin American markets. Cultivated strong communication abilities and cultural awareness by interacting with diverse markets, adapting strategies to address distinct customer requirements. Boosted marketing creativity by creating engaging social media content and press releases, successfully communicating brand messages and reaching wider audiences.

Rooms Division Management in Training at The Johnston Estate

September 1, 2022 - October 1, 2024

128-bedroom hotel with 40 self-catering lodges located in the countryside of Ireland known for its award-winning spa and Thermal Experience. Trained across rooms division operations, supporting guest services and overall hotel management.

Front Desk Supervisor at SLS Lux Brickell

August 1, 2025 - Present

Delivered personalized service to long-stay and corporate guests while maintaining the signature SLS sense of style and design. Introduced creative seasonal touchpoints—such as themed greetings and visual details during Halloween and holiday periods—to make guest interactions more memorable. Collaborated across departments to uphold a polished, cohesive presentation that reflected the SLS brand identity. Contributed creative input for guest greetings and seasonal messaging, aligning with brand personality.

Student Brand Ambassador at Les Roches Global Hospitality Education

September 1, 2022 - March 1, 2024

Promoted the partnership with Les Roches Global Hospitality Education. Managed Instagram content to support brand awareness and engagement within the student community. Assisted with campus events, content planning, and cross-functional collaboration to elevate brand perception.