Carolina Mantilla
Hi there! I’m Carolina Mantilla, a hospitality and brand-experience specialist who loves turning ordinary moments into memorable guest experiences.
About
Hi there! I’m Carolina Mantilla, a hospitality and brand-experience specialist who loves turning ordinary moments into memorable guest experiences. With a background spanning hotel operations, brand partnerships, and social media content creation, I help teams deliver warm, cohesive experiences that reflect a brand’s personality.
I thrive in fast-paced environments, coordinating cross-functional teams to launch campaigns, events, and guest experiences that resonate with diverse audiences. I’m curious, collaborative, and always looking for creative ways to elevate service, storytelling, and engagement.
- 3 years' experience
- Joined June 2026
Languages
- EnglishFluent
- Spanish; CastilianIntermediate
- DanishBeginner
Industry experience
- Travel & Hospitality
- Media & Entertainment
- Professional Services
Work experience· 4 roles
Delivered personalized service to long-stay and corporate guests while maintaining the signature SLS sense of style and design. Introduced creative seasonal touchpoints—such as themed greetings and visual details during Halloween and holiday periods—to make guest interactions more memorable. Collaborated across departments to uphold a polished, cohesive presentation that reflected the SLS brand identity. Contributed creative input for guest greetings and seasonal messaging, aligning with brand personality.
Promoted the partnership with Les Roches Global Hospitality Education. Managed Instagram content to support brand awareness and engagement within the student community. Assisted with campus events, content planning, and cross-functional collaboration to elevate brand perception.
128-bedroom hotel with 40 self-catering lodges located in the countryside of Ireland known for its award-winning spa and Thermal Experience. Trained across rooms division operations, supporting guest services and overall hotel management.
Education
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