Driving revenue growth by identifying new business opportunities and managing end-to-end sales processes for digital products. Developing and executing digital marketing strategies to increase brand visibility and improve customer engagement across various platforms. Analyzing market trends and campaign performance to provide data-driven insights and optimize marketing spend for better ROI. Providing expert consultation to clients on digital solutions, ensuring services align with their specific business goals and operational needs. Collaborating with cross-functional teams to streamline service delivery and maintain high standards of client satisfaction.

Senior Content Review Agent at Foundever

July 1, 2023 - July 1, 2024

Critically assessed TikTok content in line with guidance and company regulations, remaining client-focused when making real-time decisions to remove or request changes to content. Quality checked team’s work to assess compliance, respectfully providing feedback, coaching and guidance for service improvements. Supervised team in support of manager, helping to resolve queries as well as overseeing team operations.

Technical Supervisor at Egypt National Railways

January 1, 2018 - September 1, 2022

Managed and supported a team of technicians, coordinating their ongoing training and development. Oversaw the operational management on site such as assigning tasks and ensuring continuity across different shift patterns. Provided administrative support for the senior management team through processing and updating regular operational and audit reports.