Available to hire
I’m Luke Freeman, a passionate and creative professional with experience across multiple sectors. I bring this creativity to every business I work with, and I actively write, perform and record music in my spare time.
Outside of work I enjoy video games and reading, and I’m always pushing myself creatively to explore new ideas and approaches.
Experience Level
Expert
Expert
Work Experience
Digital Marketing / Social Media / E-commerce at Colewood Automotive
September 1, 2020 - May 1, 2026Led revenue growth and broke sales records in the first year through creative marketing and bold pricing decisions. Built social media accounts for clients and grew to over 1,000 followers within 6 months without paid ads. Demonstrated strong client relationship skills and a forward-thinking, creative approach to marketing that delivered measurable results.
Regulations Specialist / Regulatory Compliance at Financial Conduct Authority
January 1, 2019 - July 1, 2020Ensured FCA-registered businesses understood regulations and maintained compliance. Assisted consumers in understanding rights during the PPI scandal and guided them toward appropriate legal resources. Collaborated with HR and management to improve staff retention and reduce sickness through incentives and increased social collaboration.
Customer Relations Manager at Barclaycard
April 1, 2018 - November 1, 2018Developed inventive strategies to handle CEO complaints and media inquiries. Conducted investigations and collaborated with customers to reach mutually satisfactory resolutions while preserving Barclay’s brand image.
Administrator at Adecco
July 1, 2017 - September 1, 2017Investigated PIP claims by reviewing medical information and coordinating with medical professionals to verify validity.
Customer Relations at AXA
June 1, 2015 - April 1, 2017Handled customer upgrades and complaints; collaborated with Underwriters and Finance to maintain high service standards. Initiated mental health support for staff to reduce sickness and improve retention.
Founder & Director at Creative Dreamworlds
August 1, 2013 - October 1, 2014Founded a charity to support people with dementia and neurodevelopment disorders. Supported participants through music production and live events, helping improve speech and memory while boosting confidence; organized live events to promote the organization.
Education
Qualifications
Industry Experience
Media & Entertainment, Financial Services, Professional Services, Retail
Experience Level
Expert
Expert
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