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I'm a content and customer experience professional with a background in social media, AI training, and visual storytelling. I'm experienced in handling high-volume customer interactions, improving workflows, and creating engaging digital content. I have strong communication skills and a technical understanding of platforms and tools. I'm relocating to Stockholm and seeking English-speaking roles in content, operations, or customer experience within international teams.…I'm a content and customer experience professional with a background in social media, AI training, and visual storytelling. I'm experienced in handling high-volume customer interactions, improving workflows, and creating engaging digital content. I have strong communication skills and a technical understanding of platforms and tools. I'm relocating to Stockholm and seeking English-speaking roles in content, operations, or customer experience within international teams.

Ianick Oliveira Fernandes

Content Creator, Social Media Manager, Filmmaker, +2

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I'm a content and customer experience professional with a background in social media, AI training, and visual storytelling. I'm experienced in handling high-volume customer interactions, improving workflows, and creating engaging digital content. I have strong communication skills and a technical understanding of platforms and tools. I'm relocating to Stockholm and seeking English-speaking roles in content, operations, or customer experience within international teams.…I'm a content and customer experience professional with a background in social media, AI training, and visual storytelling. I'm experienced in handling high-volume customer interactions, improving workflows, and creating engaging digital content. I have strong communication skills and a technical understanding of platforms and tools. I'm relocating to Stockholm and seeking English-speaking roles in content, operations, or customer experience within international teams.

Available to hire

I’m a content and customer experience professional with a background in social media, AI training, and visual storytelling.
I’m experienced in handling high-volume customer interactions, improving workflows, and creating engaging digital content. I have strong communication skills and a technical understanding of platforms and tools. I’m relocating to Stockholm and seeking English-speaking roles in content, operations, or customer experience within international teams.

Skills

Adobe After Effects

Adobe Premiere Pro

Final Cut Pro X

DaVinci Resolve Studio

Adobe Illustrator

Experience Level

Adobe After Effects

Expert

Adobe Premiere Pro

Expert

Final Cut Pro X

Expert

DaVinci Resolve Studio

Expert

Adobe Illustrator

Expert

WordPress

Expert

HTML5

Intermediate

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Intermediate

Swedish

Intermediate

Work Experience

Creative Artist / AI Trainer at Micro 1 Remote

November 1, 2025 - Present

Generated and curated creative content to train generative AI models; evaluated AI outputs for creativity, coherence, tone, and originality; provided structured feedback to improve artistic and narrative quality; adapted creative styles across writing, storytelling, and conceptual ideation; ensured outputs met project aesthetic and quality standards.

AI Trainer at Outlier

May 1, 2024 - November 1, 2025

Trained and evaluated large language models for accuracy, reasoning, and alignment; wrote, reviewed, and refined prompts and model responses across diverse domains; identified errors, bias, and edge cases to improve model performance; followed detailed guidelines to ensure high quality data annotation; collaborated with QA feedback loops to continuously improve outputs.

Social Media Advisor / Customer Support Advisor at Otonomee

July 1, 2024 - Present

Managed high-volume customer and community interactions across social and digital platforms, maintaining strong brand tone and user satisfaction; resolved complex and sensitive cases with empathy, accuracy, and retention; contributed to content development and community insights to improve engagement and sentiment; identified workflow inefficiencies and created macros and process improvements.

Customer Experience Specialist at OnlineFilings

September 1, 2023 - June 1, 2024

Managed multi-channel customer communication related to financial filings; resolved user issues efficiently while maintaining compliance and accuracy; supported process improvements through feedback and data insights.

Social Media Specialist at Concentrix / Primark

March 1, 2022 - July 1, 2023

Delivered real-time customer engagement across social platforms; monitored engagement metrics and escalated critical issues; promoted to Senior Social Media Advisor based on performance and initiative.

Hydrow Ambassador at Blue Square / John Lewis

September 1, 2021 - December 1, 2021

Acted as Hydrow brand ambassador in John Lewis stores, leading theatre-based in-store demonstrations of premium connected rowing machines, educating customers on product benefits, driving high-quality engagement, and consistently surpassing sales and conversion targets.

Customer Communications Expert at Marley Spoon

March 1, 2021 - August 1, 2021

Served English-speaking customers in the US and Australian markets. Managed logistics, troubleshooting of meal ordering service online along with product education through phone, chat and email while improving proactive care systems.

Customer Service Specialist at Booking.com

May 1, 2018 - November 1, 2020

Supported partners and customers in a fast-paced international environment; resolved complex service issues while maintaining data security and platform standards; escalated critical cases and ensured standards were met.

Freelance Photographer & Videographer at Self-Employed

September 1, 2020 - Present

Delivered visual content for events, media, and sports clients; managed full production workflow from shooting to editing.

Journalist & Editorial Coordinator at SAPO Angola

March 1, 2014 - April 1, 2016

Produced articles, interviews, and photojournalistic features; coordinated editorial planning and managed content production.

Co-Founder and Creative Lead at Kalemba Skim / Kalemba Radical

February 1, 2009 - July 1, 2014

Developed a youth social project using skimboarding and media to support vulnerable communities; created films, photos and international networks, helping over 20 young people build life and sports skills.