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I am a Digital Marketing professional currently studying at the University of Hertfordshire, developing skills in customer service, lead conversion, and digital marketing support. I have hands-on experience with Power BI, CRM systems, and the Microsoft Office Suite, which helps me manage client interactions, resolve issues under pressure, and boost brand presence. I am a proactive, fast learner who thrives in dynamic environments and enjoys turning data into actionable insights. I’m eager to take on new challenges and seize opportunities to grow and meet my potential in future roles.…I am a Digital Marketing professional currently studying at the University of Hertfordshire, developing skills in customer service, lead conversion, and digital marketing support. I have hands-on experience with Power BI, CRM systems, and the Microsoft Office Suite, which helps me manage client interactions, resolve issues under pressure, and boost brand presence. I am a proactive, fast learner who thrives in dynamic environments and enjoys turning data into actionable insights. I’m eager to take on new challenges and seize opportunities to grow and meet my potential in future roles.

Nusrat Anjuman

Digital Marketer, Social Media Manager, Marketing Analyst, +2

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I am a Digital Marketing professional currently studying at the University of Hertfordshire, developing skills in customer service, lead conversion, and digital marketing support. I have hands-on experience with Power BI, CRM systems, and the Microsoft Office Suite, which helps me manage client interactions, resolve issues under pressure, and boost brand presence. I am a proactive, fast learner who thrives in dynamic environments and enjoys turning data into actionable insights. I’m eager to take on new challenges and seize opportunities to grow and meet my potential in future roles.…I am a Digital Marketing professional currently studying at the University of Hertfordshire, developing skills in customer service, lead conversion, and digital marketing support. I have hands-on experience with Power BI, CRM systems, and the Microsoft Office Suite, which helps me manage client interactions, resolve issues under pressure, and boost brand presence. I am a proactive, fast learner who thrives in dynamic environments and enjoys turning data into actionable insights. I’m eager to take on new challenges and seize opportunities to grow and meet my potential in future roles.

Available to hire

I am a Digital Marketing professional currently studying at the University of Hertfordshire, developing skills in customer service, lead conversion, and digital marketing support. I have hands-on experience with Power BI, CRM systems, and the Microsoft Office Suite, which helps me manage client interactions, resolve issues under pressure, and boost brand presence. I am a proactive, fast learner who thrives in dynamic environments and enjoys turning data into actionable insights.

I’m eager to take on new challenges and seize opportunities to grow and meet my potential in future roles.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Customer Service Manager at Ladbrokes

June 1, 2025 - Present

Oversee high-volume customer service operations, resolving challenging customer issues with professionalism. Manage reporting and data tracking using Power BI, Omnia, Microsoft Edge, and MS Office Suite; perform financial reconciliations and ensure compliance; promote brand initiatives and enhance customer engagement.

Digital Marketing Intern at M N Accountancy & Co.

September 1, 2025 - April 1, 2026

Supported online marketing campaigns to increase visibility and client engagement; assisted in social media content creation and performance reporting; contributed to lead monitoring, data entry, and campaign reporting.

Digital Marketing Intern at Curry Wala Media

March 1, 2025 - May 1, 2025

Conducted market research and facilitated client communications; managed inbound and outbound calls; supported the marketing team by collecting client feedback on campaigns.