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I am an administrative and customer service professional with experience supporting operations in fast-paced environments. I excel at organization, data entry, document management, and clear client communication to ensure smooth day-to-day operations. I have experience working with culturally diverse communities and thrive in collaborative team settings, managing multiple tasks with meticulous attention to detail. I’m eager to contribute my administrative and graphic design skills to support community education programs.…I am an administrative and customer service professional with experience supporting operations in fast-paced environments. I excel at organization, data entry, document management, and clear client communication to ensure smooth day-to-day operations. I have experience working with culturally diverse communities and thrive in collaborative team settings, managing multiple tasks with meticulous attention to detail. I’m eager to contribute my administrative and graphic design skills to support community education programs.

Jumi Pham

Graphic Designer, Web Designer, Illustrator, +2

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I am an administrative and customer service professional with experience supporting operations in fast-paced environments. I excel at organization, data entry, document management, and clear client communication to ensure smooth day-to-day operations. I have experience working with culturally diverse communities and thrive in collaborative team settings, managing multiple tasks with meticulous attention to detail. I’m eager to contribute my administrative and graphic design skills to support community education programs.…I am an administrative and customer service professional with experience supporting operations in fast-paced environments. I excel at organization, data entry, document management, and clear client communication to ensure smooth day-to-day operations. I have experience working with culturally diverse communities and thrive in collaborative team settings, managing multiple tasks with meticulous attention to detail. I’m eager to contribute my administrative and graphic design skills to support community education programs.

Available to hire

I am an administrative and customer service professional with experience supporting operations in fast-paced environments. I excel at organization, data entry, document management, and clear client communication to ensure smooth day-to-day operations.

I have experience working with culturally diverse communities and thrive in collaborative team settings, managing multiple tasks with meticulous attention to detail. I’m eager to contribute my administrative and graphic design skills to support community education programs.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Vietnamese

Advanced

Work Experience

Customer Service Associate at T&T Supermarket

January 1, 2020 - January 1, 2026

Provided front-line customer service in a high-volume retail environment; responded to in-person inquiries and managed phone calls regarding product availability, store services, and order status; assisted customers from diverse cultural backgrounds; resolved issues professionally and escalated complex matters when necessary; collaborated with team members to maintain efficient store operations.

E-Commerce Personal Shopper at T&T Supermarket

January 1, 2022 - January 1, 2023

Managed high-volume online orders with strict deadlines; maintained accurate order records in the company ordering system; entered and updated order reports and customer information to ensure accurate tracking; contacted customers by phone to confirm orders and substitutions when products were unavailable; coordinated order preparation and delivery schedules with team members; ensured accuracy and quality of orders before dispatch.

Graphic & Web Designer Intern at Newway Technologies Ltd.

April 1, 2025 - May 1, 2025

Prepared and organized presentation materials using PowerPoint; assisted with website updates and digital content management; designed marketing materials for company events and internal communications; supported team members with document preparation and revisions.

Freelance Graphic Designer at Self-Employment

January 1, 2018 - Present

Communicated with clients to gather requirements, provide updates, and resolve issues; organized project documentation, files, and deliverables; prepared digital materials and presentations for client review.