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Hello, I’m Hatim Attaf—a versatile professional with a track record of delivering efficient, multi-channel customer support and cross-functional collaboration in high-volume settings. I thrive in multicultural environments, leveraging my French language skills to manage complex issues for multinational clients while maintaining empathy and clear communication. I bring strong analytical abilities, hands-on experience in procurement, travel management, and loan operations, and a passion for process improvement. I’m eager to contribute to a forward-thinking team by applying data-driven decision making, meticulous documentation, and an upbeat, service-oriented mindset.…Hello, I’m Hatim Attaf—a versatile professional with a track record of delivering efficient, multi-channel customer support and cross-functional collaboration in high-volume settings. I thrive in multicultural environments, leveraging my French language skills to manage complex issues for multinational clients while maintaining empathy and clear communication. I bring strong analytical abilities, hands-on experience in procurement, travel management, and loan operations, and a passion for process improvement. I’m eager to contribute to a forward-thinking team by applying data-driven decision making, meticulous documentation, and an upbeat, service-oriented mindset.

Hatim Attaf

Project Manager, Studio Manager, Content Producer, +1

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Hello, I’m Hatim Attaf—a versatile professional with a track record of delivering efficient, multi-channel customer support and cross-functional collaboration in high-volume settings. I thrive in multicultural environments, leveraging my French language skills to manage complex issues for multinational clients while maintaining empathy and clear communication. I bring strong analytical abilities, hands-on experience in procurement, travel management, and loan operations, and a passion for process improvement. I’m eager to contribute to a forward-thinking team by applying data-driven decision making, meticulous documentation, and an upbeat, service-oriented mindset.…Hello, I’m Hatim Attaf—a versatile professional with a track record of delivering efficient, multi-channel customer support and cross-functional collaboration in high-volume settings. I thrive in multicultural environments, leveraging my French language skills to manage complex issues for multinational clients while maintaining empathy and clear communication. I bring strong analytical abilities, hands-on experience in procurement, travel management, and loan operations, and a passion for process improvement. I’m eager to contribute to a forward-thinking team by applying data-driven decision making, meticulous documentation, and an upbeat, service-oriented mindset.

Available to hire

Hello, I’m Hatim Attaf—a versatile professional with a track record of delivering efficient, multi-channel customer support and cross-functional collaboration in high-volume settings. I thrive in multicultural environments, leveraging my French language skills to manage complex issues for multinational clients while maintaining empathy and clear communication.

I bring strong analytical abilities, hands-on experience in procurement, travel management, and loan operations, and a passion for process improvement. I’m eager to contribute to a forward-thinking team by applying data-driven decision making, meticulous documentation, and an upbeat, service-oriented mindset.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Procurement Manager at Cnexia

December 1, 2022 - March 1, 2026

Monitored departmental spending against set budgets, providing regular updates to ensure the company stayed financially on track. Resolved vendor billing discrepancies, proactively fixing overcharges and ensuring we only paid for exactly what was received. Acted as the 'Policy Interface' for the organization, guiding team members through complex spend guidelines and ensuring complete documentation compliance before funds were released.

Loan Officer at EIDS Maroc

October 1, 2021 - November 1, 2022

Exercised discretionary approval authority over a diverse loan portfolio, balancing the urgency of client needs with the rigorous demands of regulatory compliance. Evaluated the whole application, identifying viable lending opportunities in complex applications that automated systems might have overlooked, while maintaining a pristine portfolio health. Validated and green-lit capital allocations by performing deep-dive forensic reviews of applicant financial statements, tax returns, and collateral valuations. Guarded institutional assets by identifying and neutralizing discrepancies in loan documentation during the critical Pre-Approval window.

Travel Management Specialist at Comdata B2S

December 1, 2017 - July 1, 2021

Liaised with airline helpdesks to resolve ticketing errors, waiver codes, and name correction authorizations. Handled end-to-end ticketing and re-issuances, including calculating fare differences and taxes for involuntary schedule changes. Resolved queue issues daily, managing waitlists, schedule changes, and time-limit notifications to prevent auto-cancellation of bookings.

Customer Service Representative at Adm Value

December 1, 2016 - August 1, 2017

Resolved 360+ weekly customer inquiries via phone and email, consistently exceeding targets. Pioneered the development of an improved system for following up with unsatisfied customers, which reduced customer churn by 5%. Achieved 90% average customer satisfaction for about 1 year.

Customer Support Agent at Webhelp

April 1, 2015 - August 1, 2017

Responded to contractor and customer requests (phone, email, Web) by answering questions, providing information, and presenting solutions to problems. Prepared bi-weekly reports by collecting and analyzing contractor and project information. Analyzed data to identify trends and flagged issues that could be addressed through program or process improvements.

English Teacher at Private School

April 1, 2015 - August 1, 2017

Guided classroom discussions and assigned homework and papers. Evaluated student work and maintained student attendance and grade records. Calculated, planned, and revised curricula, course content, and instruction methods as needed.

Cashier at Grocery Store

April 1, 2015 - August 1, 2017

Resolved customer complaints and provided product information. Calculated total payments received each month and reconciled the results with total sales. Compiled and maintained non-monetary reports and records.