Available to hire
I am a passionate ServiceNow Developer with over 5 years of experience in creating and managing ITSM solutions. I thrive in collaborative environments where I can leverage my technical skills and creativity to enhance service operations and streamline workflows.
Skills
Experience Level
Expert
Language
English
Fluent
Work Experience
ServiceNow Developer at Freddie Mac
January 1, 2025 - PresentEnhanced ITSM workflows across Incident, Problem, Change, and Request Management, reducing ticket resolution time and improving ticket routing accuracy. Developed automations with Flow Designer and integrated monitoring tools using REST APIs.
ServiceNow Developer at Cybage Software
July 1, 2020 - November 1, 2022Organized ServiceNow ITSM modules, improved ticket lifecycle tracking, and developed approval workflows using Flow Designer. Enhanced automation and service workflows for better efficiency.
ServiceNow Administrator at ValueLabs
January 1, 2019 - June 1, 2020Administered ServiceNow environments, managed users and access, and improved CMDB visibility during incidents. Assisted with updates and configuration deployments.
Education
Master of Science in Computing Information Systems at Youngstown State University
January 1, 2023 - January 1, 2025Bachelor of Technology in Computer Science and Engineering at Malla Reddy Institute of Engineering and Technology-Hyderabad
January 1, 2015 - January 1, 2019Qualifications
ServiceNow Certified System Administrator
January 11, 2030 - June 8, 2026Industry Experience
Financial Services, Software & Internet
Skills
Experience Level
Expert
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