Hi, I'm Gladys Mugure Wanjiru—a results-driven and highly organized professional with experience in travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel at handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail. I thrive in fast-paced environments, enjoy collaborating with diverse teams, and am passionate about turning data and ideas into actionable strategies. Based in Nairobi, Kenya, I bring a proactive, friendly approach to every project and am always eager to learn and grow.

Gladys Mugure Wanjiru

Hi, I'm Gladys Mugure Wanjiru—a results-driven and highly organized professional with experience in travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel at handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail. I thrive in fast-paced environments, enjoy collaborating with diverse teams, and am passionate about turning data and ideas into actionable strategies. Based in Nairobi, Kenya, I bring a proactive, friendly approach to every project and am always eager to learn and grow.

Available to hire

Hi, I’m Gladys Mugure Wanjiru—a results-driven and highly organized professional with experience in travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel at handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail.

I thrive in fast-paced environments, enjoy collaborating with diverse teams, and am passionate about turning data and ideas into actionable strategies. Based in Nairobi, Kenya, I bring a proactive, friendly approach to every project and am always eager to learn and grow.

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Language

English
Fluent

Work Experience

Travel Consultant / Sales Agent at ASAPTICKETS
February 1, 2025 - March 1, 2026
Assisted clients in planning and booking domestic and international travel. Handled high-volume inbound and outbound calls while converting inquiries into sales. Used Global Distribution Systems (GDS), including Sabre, to search, compare, and book flights. Guided customers on airlines, routes, fares, visa requirements, and travel policies. Managed ticketing processes, including cancellations, rebookings, and fare adjustments. Resolved customer concerns professionally while maintaining excellent customer service standards.
Research Assistant at Pan Africa Center of Strategic Management
November 1, 2024 - February 1, 2025
Worked on a youth agribusiness project focused on data collection and analysis. Collected data on participant demographics, business growth, and challenges faced by young agripreneurs. Designed surveys and conducted interviews with youth-led agribusinesses in Kirinyaga County. Gathered information on crops, funding challenges, market access, financial management, and training needs. Compiled reports that informed future programs for the organization and county government stakeholders.
Digital Marketing Associate at Nusberry Consultants
May 1, 2024 - July 1, 2024
Managed company and client social media profiles and engaged with online audiences. Created content for social media platforms, blogs, and websites. Reviewed and edited training manuals and project materials. Managed multiple projects simultaneously while ensuring quality and timely delivery. Implemented SEO best practices to improve content visibility and search rankings.
Digital Marketing Associate at Farmer’s Choice Kenya
August 1, 2023 - September 1, 2023
Conducted market activations in various estates, engaging vendors and eateries to ensure price compliance and brand visibility. Secured activations with 6 new restaurants. Educated customers about products through on-ground promotions and product sampling. Monitored digital trends, competitor activity, and audience engagement to improve content performance.
Digital Marketing Executive at Unique Shades
March 1, 2022 - August 1, 2022
Managed relationships with suppliers and external stakeholders to ensure quality service delivery. Prepared campaign budgets, forecasts, and ensured effective cost management. Supported digital campaigns that improved brand awareness and customer engagement.
Videographer (Project-Based) at Axe Solution
November 1, 2021 - December 1, 2021
Captured and delivered high-quality video footage within project timelines. Edited and enhanced video content during post-production to meet client expectations.
Communication Intern at ForumCv
March 1, 2019 - June 1, 2019
Developed and executed social media content plans that increased engagement and stakeholder interaction. Supported coordination and execution of community events and forums. Collected and edited stories highlighting program impact for donors and stakeholders. Assisted in communication and outreach activities across various programs.
Communication Volunteer at Lapid Leaders Africa
January 1, 2018 - June 1, 2018
Supported communication and marketing initiatives including social media and PR activities. Organized events and school outreach programs that increased membership recruitment by 60%. Helped identify and onboard mentors and partners for training and mentorship programs. Created engaging social media content showcasing organizational programs and impact.
Editor at Genmiles
June 1, 2020 - September 1, 2024
Created editorial policies and content strategies. Conducted research on reader-interest topics. Wrote and edited articles and blog content. Proofread and published content on the company website.

Education

Bachelor of Applied Communication (Corporate Communication) at Multimedia University of Kenya
January 1, 2013 - January 1, 2017

Qualifications

Second Class Honors (Upper Division)
January 11, 2030 - June 9, 2026
Certificate in Strategic Marketing
January 1, 2019 - June 9, 2026

Industry Experience

Travel & Hospitality, Media & Entertainment, Education, Professional Services, Software & Internet