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Hi, I'm Gladys Mugure Wanjiru—a results-driven and highly organized professional with experience in travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel at handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail. I thrive in fast-paced environments, enjoy collaborating with diverse teams, and am passionate about turning data and ideas into actionable strategies. Based in Nairobi, Kenya, I bring a proactive, friendly approach to every project and am always eager to learn and grow.…Hi, I'm Gladys Mugure Wanjiru—a results-driven and highly organized professional with experience in travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel at handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail. I thrive in fast-paced environments, enjoy collaborating with diverse teams, and am passionate about turning data and ideas into actionable strategies. Based in Nairobi, Kenya, I bring a proactive, friendly approach to every project and am always eager to learn and grow.

Gladys Mugure Wanjiru

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Hi, I'm Gladys Mugure Wanjiru—a results-driven and highly organized professional with experience in travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel at handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail. I thrive in fast-paced environments, enjoy collaborating with diverse teams, and am passionate about turning data and ideas into actionable strategies. Based in Nairobi, Kenya, I bring a proactive, friendly approach to every project and am always eager to learn and grow.…Hi, I'm Gladys Mugure Wanjiru—a results-driven and highly organized professional with experience in travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel at handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail. I thrive in fast-paced environments, enjoy collaborating with diverse teams, and am passionate about turning data and ideas into actionable strategies. Based in Nairobi, Kenya, I bring a proactive, friendly approach to every project and am always eager to learn and grow.

Available to hire

Hi, I’m Gladys Mugure Wanjiru—a results-driven and highly organized professional with experience in travel consultancy, digital marketing, communications, content creation, customer service, and data collection. I excel at handling customer relations, social media management, research, content development, and sales support, delivering high-quality results with professionalism and attention to detail.

I thrive in fast-paced environments, enjoy collaborating with diverse teams, and am passionate about turning data and ideas into actionable strategies. Based in Nairobi, Kenya, I bring a proactive, friendly approach to every project and am always eager to learn and grow.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Travel Consultant / Sales Agent at ASAPTICKETS

February 1, 2025 - March 1, 2026

Assisted clients in planning and booking domestic and international travel. Handled high-volume inbound and outbound calls while converting inquiries into sales. Used Global Distribution Systems (GDS), including Sabre, to search, compare, and book flights. Guided customers on airlines, routes, fares, visa requirements, and travel policies. Managed ticketing processes, including cancellations, rebookings, and fare adjustments. Resolved customer concerns professionally while maintaining excellent customer service standards.

Research Assistant at Pan Africa Center of Strategic Management

November 1, 2024 - February 1, 2025

Worked on a youth agribusiness project focused on data collection and analysis. Collected data on participant demographics, business growth, and challenges faced by young agripreneurs. Designed surveys and conducted interviews with youth-led agribusinesses in Kirinyaga County. Gathered information on crops, funding challenges, market access, financial management, and training needs. Compiled reports that informed future programs for the organization and county government stakeholders.

Digital Marketing Associate at Nusberry Consultants

May 1, 2024 - July 1, 2024

Managed company and client social media profiles and engaged with online audiences. Created content for social media platforms, blogs, and websites. Reviewed and edited training manuals and project materials. Managed multiple projects simultaneously while ensuring quality and timely delivery. Implemented SEO best practices to improve content visibility and search rankings.

Digital Marketing Associate at Farmer’s Choice Kenya

August 1, 2023 - September 1, 2023

Conducted market activations in various estates, engaging vendors and eateries to ensure price compliance and brand visibility. Secured activations with 6 new restaurants. Educated customers about products through on-ground promotions and product sampling. Monitored digital trends, competitor activity, and audience engagement to improve content performance.

Digital Marketing Executive at Unique Shades

March 1, 2022 - August 1, 2022

Managed relationships with suppliers and external stakeholders to ensure quality service delivery. Prepared campaign budgets, forecasts, and ensured effective cost management. Supported digital campaigns that improved brand awareness and customer engagement.

Videographer (Project-Based) at Axe Solution

November 1, 2021 - December 1, 2021

Captured and delivered high-quality video footage within project timelines. Edited and enhanced video content during post-production to meet client expectations.

Communication Intern at ForumCv

March 1, 2019 - June 1, 2019

Developed and executed social media content plans that increased engagement and stakeholder interaction. Supported coordination and execution of community events and forums. Collected and edited stories highlighting program impact for donors and stakeholders. Assisted in communication and outreach activities across various programs.

Communication Volunteer at Lapid Leaders Africa

January 1, 2018 - June 1, 2018

Supported communication and marketing initiatives including social media and PR activities. Organized events and school outreach programs that increased membership recruitment by 60%. Helped identify and onboard mentors and partners for training and mentorship programs. Created engaging social media content showcasing organizational programs and impact.

Editor at Genmiles

June 1, 2020 - September 1, 2024

Created editorial policies and content strategies. Conducted research on reader-interest topics. Wrote and edited articles and blog content. Proofread and published content on the company website.