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I am a customer-focused professional with experience in customer service, after-sales support, account management, and sales. I excel at handling enquiries, complaints, warranty claims, and order-related issues across phone, email, and online channels. I work well across multiple departments to resolve complex issues, maintain a high standard of customer care, and build lasting relationships. I thrive in fast-paced environments and have a track record of meeting sales targets and delivering positive customer experiences.…I am a customer-focused professional with experience in customer service, after-sales support, account management, and sales. I excel at handling enquiries, complaints, warranty claims, and order-related issues across phone, email, and online channels. I work well across multiple departments to resolve complex issues, maintain a high standard of customer care, and build lasting relationships. I thrive in fast-paced environments and have a track record of meeting sales targets and delivering positive customer experiences.

Maria Khan

Merchandiser, Brand Designer, Designer, +2

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I am a customer-focused professional with experience in customer service, after-sales support, account management, and sales. I excel at handling enquiries, complaints, warranty claims, and order-related issues across phone, email, and online channels. I work well across multiple departments to resolve complex issues, maintain a high standard of customer care, and build lasting relationships. I thrive in fast-paced environments and have a track record of meeting sales targets and delivering positive customer experiences.…I am a customer-focused professional with experience in customer service, after-sales support, account management, and sales. I excel at handling enquiries, complaints, warranty claims, and order-related issues across phone, email, and online channels. I work well across multiple departments to resolve complex issues, maintain a high standard of customer care, and build lasting relationships. I thrive in fast-paced environments and have a track record of meeting sales targets and delivering positive customer experiences.

Available to hire

I am a customer-focused professional with experience in customer service, after-sales support, account management, and sales. I excel at handling enquiries, complaints, warranty claims, and order-related issues across phone, email, and online channels. I work well across multiple departments to resolve complex issues, maintain a high standard of customer care, and build lasting relationships. I thrive in fast-paced environments and have a track record of meeting sales targets and delivering positive customer experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Advanced

Urdu

Advanced

Hindi

Advanced

Work Experience

Customer Service Representative at Interior Goods Direct

March 1, 2025 - Present

Provide after-sales support to customers, resolving product, delivery, and installation queries efficiently. Manage customer complaints and warranty claims while maintaining high customer satisfaction levels. Coordinate with production, logistics, and installation teams to ensure timely resolution of customer issues. Handle order tracking, replacements, and product defect investigations. Maintain accurate customer records using CRM systems and internal databases. Deliver professional support through phone, email, and online communication channels. Investigate and resolve escalated customer concerns in line with company policies and service standards. Build positive customer relationships, contributing to customer retention and brand reputation.

Account Manager at Benefit Cosmetics Boots

February 1, 2023 - January 1, 2025

Managed the Benefit Cosmetics counter in Boots, delivering excellent customer service and enhancing the customer experience. Consistently achieved and exceeded sales targets, contributing to overall store performance and revenue growth. Developed and implemented strategies to drive sales, increase footfall, and promote new product launches. Trained and coached team members on product knowledge, sales techniques, and customer service standards. Conducted product demonstrations and consultations to engage customers and promote product benefits. Maintained an organized counter display adhering to brand guidelines and merchandising standards. Built strong relationships with customers, providing personalized recommendations to meet individual beauty needs. Analyzed sales data and customer feedback to adjust strategies and improve performance on the shop floor.

Sales/Telemarketing Representative at Samsung Mobile

May 1, 2017 - January 1, 2020

Successfully engaged with a high volume of potential customers daily, delivering tailored product presentations and achieving sales targets. Recorded customer interactions and sales details using CRM software, ensuring data accuracy for follow-up and analysis. Implemented feedback from supervisors and colleagues to improve sales techniques and overall performance. Conducted outbound calls to prospective customers, promoting products/services and generating qualified leads. Handled customer objections with professionalism, turning challenges into successful sales opportunities.